Silvia Bertagnini
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2003
1
EE
Vincenzo Ambriola
, Silvia Bertagnini,
Letizia Pratesi
: Knowledge Management in Public Web Call Centres.
KMGov 2003
: 192-202
Coauthor
Index
1
Vincenzo Ambriola
[
1
]
2
Letizia Pratesi
[
1
]
Copyright ©
Sat Nov 22 19:37:31 2008 by
Michael Ley
(
ley@uni-trier.de
)
