BDIM 2007: Munich, Germany

Claudio Bartolini, Akhil Sahai, Jacques Philippe Sauvé (Eds.): Proceedings of BDIM 2007, 2nd IEEE/IFIP International Workshop on Business-Driven IT Management, May 21, 2007, Munich, Germany. IEEE 2007, ISBN 1-4244-1295-1

Metrics to Link Business and IT

Christian Mayerl, Kay M. Huner, Jens-Uwe Gaspar, Christof Momm, Sebastian Abeck:
Definition of Metric Dependencies for Monitoring the Impact of Quality of Services on Quality of Processes. 1-10
Gilad Barash, Claudio Bartolini, Liya Wu:
Measuring and Improving the Performance of an IT Support Organization in Managing Service Incidents. 11-18

Business-driven IT Management: Challenges and Solutions

Antão Moura, Jacques Philippe Sauvé, Claudio Bartolini:
Research Challenges of Business-Driven IT Management. 19-28
David Breitgand, Elean A. Henis, Onn Shehory, John M. Lake:
Derivation of Response Time Service Level Objectives for Business Services. 29-38
Jinsong Ouyang, Akhil Sahai, Jim Pruyne:
A Mechanism of Specifying and Determining Pricing in Utility Computing Environments. 39-44

Models for Business-driven IT Management

Guillaume Belrose, K. Brand, Nigel Edwards, Sven Graupner, Jerome A. Rolia, Lawrence Wilcock:
Business-driven IT for SAP The Model Information Flow. 45-54
Santhosh Kumaran, Tian Chao, Kamal Bhattacharya, Pankaj Dhoolia:
A Model Driven Framework for IT Transformation. 55-64
Thomas Schaaf:
Frameworks for Business-driven Service Level Management: A Criteria-based Comparison of ITIL and NGOSS. 65-74

Risk and Security Considerations in Business-driven IT Management

Emmanuele Zambon, Damiano Bolzoni, Sandro Etalle, Marco Salvato:
Model-Based Mitigation of Availability Risks. 75-83
Tyrone Grandison, Marcel Bilger, L. O'Connor, M. Graf, Morton Swimmer, Matthias Schunter, Andreas Wespi, Nev Zunic:
Elevating the Discussion on Security Management: The Data Centric Paradigm. 84-93

Posters

Clemens Martin, Mustapha Refai:
A Policy-Based Metrics Framework for Information Security Performance Measurement. 94-101
Hongxun Jiang, Yongyan Yang, Jun Su:
Performance Analysis and Evaluation of Complex EIS Based on Structure Graph. 102-103
Kevin Chekov Feeney, David Lewis, Vincent Wade:
Policies for Self-Managing Communities in Agile Organizations. 104-105
Andreas Hanemann:
Refining ITIL/eTOM Processes for Automation in Service Fault Management. 106-107
Bettina Thumher:
The Impact of Mobile Technology on Business Processes Results from 5 Case Studies. 108-109
Gian Luca Petruzzi, A. C. Garavelli:
The strategic value of the "fit" between business processes and IT management: The case of the Italian publishing industry. 110-111
Xiaomeng Su, Damiano Bolzoni, Pascal van Eck:
Specifying Information Security Needs for the Delivery of High Quality Security Services. 112-113
Clemens Martin, Khalil A. Abuosba:
Utilizing a Service Oriented Architecture for Information Security Evaluation and Quantification. 114-115