13. DSOM 2002: Montreal, Canada
Metin Feridun, Peter G. Kropf, Gilbert Babin (Eds.): Management Technologies for E-Commerce and E-Business Applications, 13th IFIP/IEEE International Workshop on Distributed Systems: Operations and Management, DSOM 2002, Montreal, Canada, October 21-23, 2002, Proceedings. Springer 2002 Lecture Notes in Computer Science ISBN 3-540-00080-1
Keynote Speakers
Jacques Nantel: More Research Is Indeed Needed in E-commerce; Where Were Business Academicians When We Needed Them? 1
Ellen Stokes: Cool to Critical: Managing Web Services Now. 2
Panel Session
Managing Qualit of Service
David Daly, Gautam Kar, William H. Sanders: Modeling of Service-Level Agreements for Composed Services. 4-15
Sehee Han, Myung-Sup Kim, Hong-Taek Ju, James Won-Ki Hong: The Architecture of NG-MON: A Passive Network Monitoring System for High-Speed IP Networks. 16-27
Akhil Sahai, Vijay Machiraju, Mehmet Sayal, Aad P. A. van Moorsel, Fabio Casati: Automated SLA Monitoring for Web Services. 28-41
Yixin Diao, Joseph L. Hellerstein, Sujay S. Parekh: Optimizing Quality of Service Using Fuzzy Control. 42-53
Measuring Quality of Service
Yoon-Jung Oh, Hong-Taek Ju, Mi-Jung Choi, James Won-Ki Hong: Interaction Translation Methods for XML/SNMP Gateway. 54-65
Alexander Keller, Andreas Köppel, Karl Schopmeyer: Measuring Application Response Times with the CIM Metrics Model. 66-81
Gabi Dreo Rodosek: Quality Aspects in IT Service Management. 82-93
Service Architectures
Nikolaos Anerousis: Replication and Notification Management in a Knowledge Delivery Network. 94-107
Antonio Liotta, Alvin Yew, Christos Bohoris, George Pavlou: Delivering Service Adaptation with 3G Technology. 108-120
Chris Giblin, Sean Rooney, Anthony Bussani: Remote Code Browsing, a Network Based Computation Utility. 121-132
Policy and Process

Michael Brenner, Igor Radisic, Martina Schollmeyer: A Criteria Catalog Based Methodology for Analyzing Service Management Processes. 145-156
Sandrine Duflos, Gladys Diaz, Valérie Gay, Eric Horlait: A Comparative Study of Policy Specification Languages for Secure Distributed Applications. 157-168
Fault Analysis
Mark Burgess: Two Dimensional Time-Series for Anomaly Detection and Regulation in Adaptive Systems. 169-180
Harald Rölle: A Hot-Failover State Machine for Gateway Services and Its Application to a Linux Firewall. 181-194
Malgorzata Steinder, Adarshpal S. Sethi: Distributed Fault Localization in Hierarchically Routed Networks. 195-208



