8. EGOV 2009: Linz, Austria

Reflecting E-Government Research

• Hans Jochen Scholl:
  Profiling the EG Research Community and Its Core. 1-12
  
• Nusa Erman, Ljupco Todorovski:
  Mapping the E-Government Research with Social Network Analysis. 13-25
  
• Maria Wimmer, Melanie Bicking:
  Qualitative Data Analysis of Issue Interrelations and Interdependencies for E-Government Research Planning. 26-39
  

Administrative Reform and Public Sector Modernization

• Rahul De':
  Caste Structures and E-Governance in a Developing Country. 40-53
  
• Mohammed Shahadat Uddin, Liaquat Hossain:
  Towards Coordination Preparedness of Soft-Target Organisation. 54-64
  
• Nitesh Bharosa, Bart van Zanten, Marijn Janssen, Martijn Groenleer:
  Transforming Crisis Management: Field Studies on the Efforts to Migrate from System-Centric to Network-Centric Operations. 65-75
  
• Anders Persson, Göran Goldkuhl:
  Joined-Up E-Government - Needs and Options in Local Governments. 76-87
  
• Arild Jansen, Einar Løvdal:
  Can ICT Reform Public Agencies?. 88-102
  
• Jeppe Agger Nielsen, Rony Medaglia, Kim Normann Andersen:
  Time to Give in: Firm Belief in Administrative Reform as a Driver for Delivering Benefits from IT. 103-114
  
• Jörg Becker, Björn Niehaves, Andreas Krause:
  Shared Service Center vs. Shared Service Network: A Multiple Case Study Analysis of Factors Impacting on Shared Service Configurations. 115-126
  

Performance Management and Evaluation

• Maddalena Sorrentino, Raffaella Naggi, Pietro Luca Agostini:
  E-Government Implementation Evaluation: Opening the Black Box. 127-138
  
• Babis Magoutas, Gregoris Mentzas:
  Refinement, Validation and Benchmarking of a Model for E-Government Service Quality. 139-150
  
• Mauricio Solar, Hernán Astudillo, Gonzalo Valdes, Marcelo Iribarren, Gastón Concha:
  Identifying Weaknesses for Chilean E-Government Implementation in Public Agencies with Maturity Model. 151-162
  
• Xenia Papadomichelaki, Gregoris Mentzas:
  A Multiple-Item Scale for Assessing E-Government Service Quality. 163-175
  
• Jörg Becker, Philipp Bergener, Michael Räckers:
  Process-Based Governance in Public Administrations Using Activity-Based Costing. 176-187
  
• Frank Hogrebe, Nadine Blinn, Markus Nüttgens:
  Survey of E-Government Portals in European Capitals and Large Cities: A Benchmarking Study of G2B-Services. 188-197
  
• Hanne Sørum, Rony Medaglia, Kim Normann Andersen:
  Assessment of Website Quality: Scandinavian Web Awards Right on Track?. 198-209
  
• Long Wang, Justus Bross, Christoph Meinel:
  Post Recommendation in Social Web Site. 210-221
  

Aspects in Government-To-Citizen Interactions

• Willem Pieterson, Marije Teerling:
  Channel Integration in Governmental Service Delivery: The Effects on Citizen Behavior and Perceptions. 222-233
  
• Anne Fleur van Veenstra, Arre Zuurmond:
  Opening the Black Box: Exploring the Effect of Transformation on Online Service Delivery in Local Governments. 234-244
  
• Björn Niehaves, Robert Malsch:
  Democratizing Process Innovation? On Citizen Involvement in Public Sector BPM. 245-256
  
• Victor Bekkers, Rebecca Moody:
  Visual Culture and Electronic Government: Exploring a New Generation of E-Government. 257-269
  
• Rex Arendsen, Marc J. ter Hedde:
  On the Origin of Intermediary E-Government Services. 270-281
  
• Karin Furuli, Svein Ølnes:
  Finding the Right Services for a Citizen Portal Lessons Learned from the Norwegian Mypage Portal. 282-292
  
• Jurjen Jansen, Sjoerd de Vries, Thea van der Geest, Rex Arendsen, Jan van Dijk:
  The State of Client-Centered Public Service Delivery in the Netherlands. 293-304
  
• Anna Saiti, Georgia Prokopiadou:
  Impact of Information and Communication Technologies on School Administration: Research on the Greek Schools of Secondary Education. 305-316
  

Building Blocks in E-Government Advancements

• Boriana Rukanova, Rolf T. Wigand, Yao-Hua Tan:
  From National to Supranational Government Inter-Organizational Systems: An Extended Typology. 317-327
  
• Pavel Shvaiko, Adolfo Villafiorita, Alessandro Zorer, Lourino Chemane, Teotónio Fumo, Jussi Hinkkanen:
  eGIF4M: eGovernment Interoperability Framework for Mozambique. 328-340
  
• Yannis Charalabidis, Fenareti Lampathaki, Dimitris Askounis:
  Metadata Sets for e-Government Resources: The Extended e-Government Metadata Schema (eGMS+). 341-352
  
• Gian Luigi Albano, Federico Dini, Roberto Zampino:
  Bidding for Complex Projects: Evidence from Italian Government's Acquisitions of IT Services. 353-363
  
• Chien-Chih Yu:
  Role-Based and Service-Oriented Security Management in the E-Government Environment. 364-375
  
• Jianwei Liu, Yao-Hua Tan, Joris Hulstijn:
  IT Enabled Risk Management for Taxation and Customs: The Case of AEO Assessment in the Netherlands. 376-387
  
• Arne Tauber, Thomas Rössler:
  Professional Presentation in Austrian E-Government. 388-398
  
• Jörg Becker, Philipp Bergener, Lukasz Lis, Björn Niehaves:
  Explaining the Behavioral Intention towards BI Implementation in Public Administrations - A Principal-Agent Theory Approach. 399-411