The Measurement of Usability.

M. L. Wilson: The Measurement of Usability. ER 1979: 75-102

@inproceedings{DBLP:conf/er/Wilson79,
  author    = {M. L. Wilson},
  editor    = {Peter P. Chen},
  title     = {The Measurement of Usability},
  booktitle = {Entity-Relationship Approach to Systems Analysis and Design.
                Proc. 1st International Conference on the Entity-Relationship
               Approach},
  publisher = {North-Holland},
  year      = {1979},
  isbn      = {0-444-85487-8},
  pages     = {75-102},
  ee        = {db/conf/er/Wilson79.html},
  crossref  = {DBLP:conf/er/79},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}

Abstract

An analytical procedure is described for measuring the usability of hardware and software systems. The procedure measures the complexity of the user-visible aspects of a system and the complexity of system-supported solutions to application problems. The complexity measurements are used to evaluate the relative usability of alternative systems - or alternative designs for the same system - that address the same set of application problems. The procedure is an adjunct of an overall method for doing requirements analysis and system design. The procedure is illustrated with a comparative study of three data models: Flat Table of System R, Network of DBTG, and Binary Relation of NDB.

ACM SIGMOD Anthology

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