12. SIGDOC 1994: Banff, Alberta, Canada

• Kevin M. Cunningham:
  An introduction to Mosaic and the World Wide Web for technical communicators. 1
  
• Bruce W. Knorr, Ann Zabriskie Norton:
  We will write no online before its time: timing the development of a quality online Help system to minimize panic and save costs. 2-5
  
• Karl L. Smart, Matthew E. Whitting:
  Reassessing the documentation paradigm: writing for print and online. 6-9
  
• Glenn C. Russell:
  A combined project planning model for documentation/training at BNR. 10-16
  
• Liam Relihan, Tony Cahill, Michael G. Hinchey:
  Untangling the World-Wide Web. 17-24
  
• Abdul Hanan Abdullah, Brian Gay:
  Implementing an interface to networked services. 25-33
  
• David Freeman:
  Object help for GUIs. 34-38
  
• Leslie A. Johnson:
  Joining the GUI design team: a case study. 39-43
  
• Robbi Bean Killpack, Jaelynn Williams:
  Interoperability: rethinking the documentation paradigm. 44-48
  
• John K. Horberg:
  A future for professional communicators in software engineering. 76-87
  
• Brian J. Thomas:
  Creating a CD-ROM from scratch: a case study. 88-95
  
• Paul Beam, Diane Burke:
  Learners as authors: helping ESL employees in a Canadian bank prepare customer relations and documentation material. 96-104
  
• Paul Beam:
  Hands drawing each other: CAL help tools as the base for CAL instruction. 105-114
  
• R. Stanley Dicks:
  Integrating online help, documentation, and training. 115-118
  
• Karen E. Goeller:
  Zen and the art of learning support: combining documentation, training, and online help functions for a unique organizational approach to information development. 119-125
  
• Mark Ryan, Rich Helms:
  A development process for large multimedia titles. 126-138
  
• Rudolf K. Keller, Anurag Garg, Amin Y. Noaman, Tao Tao:
  Multi-level documentation of organizational architectures and processes. 139-144
  
• Joseph I. B. Gonzales:
  A theory of organization. 145-155
  
• Robert Kremer, Brian R. Gaines:
  Groupware concept mapping techniques. 156-165
  
• Mildred L. G. Shaw, Brian R. Gaines:
  Active documents combining multimedia and expert systems. 166-175
  
• Kevin Cox:
  A unified approach to indexing and retrieval of information. 176-181
  
• Mary Jane Northrop:
  The fate of indexes in an online world. 182-189
  
• Rich Donnelly, Rick Hermann:
  Building an Internet resource for a specialized online community. 190-197
  
• Lauren A. Bednarcyk:
  Issues and guidelines for authoring a WWW project (extended abstract): the SAS experience. 198-199
  
• Pär Carlshamre:
  Technical communicators and system developers collaborating in usability-oriented systems development: a case study. 200-207
  
• Desirée Sy:
  Bridging the communication gap in the workplace with usability engineering. 208-212
  
• Brad Mehlenbacher, Beth Hardin, Chris Barrett, Jim Clagett:
  Multi-user domains and virtual campuses: implications for computer-mediated collaboration and technical communication. 213-219
  
• Menahem Blondheim:
  Information ecologies and system design: a developmental perspective on mass multimedia networks. 220-226
  
• Lynnette R. Porter:
  The changing roles of educators: using e-mail, CD-ROM, and online documentation in the technical writing classroom. 227-233
  
• Phil Herold, Carla Merrill:
  Developing a hypertext help system: a cooperative effort between a software developer and a technical writer. 234-245
  
• Karl L. Smart, Matthew E. Whitting, Freda Husic, Lisa Moore, Peter Orbeton:
  Traversing the divide: documentation challenges of the 90s. 246-250