The 14th Annual International Conference of Computer Documentation, Marshalling New Technological Forces: Building a Corporate, Academic, and User-Oriented Triangle, October 20-23, 1996, Research Triangle Park, NC, USA, Proceedings. ACM 1996, ISBN 0-89791-799-5

Student-Based Student Learning

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  Stephanie Copp: Working with Academe. 1-2
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  Paul Prescod: Multiple Media Publishing in SGML. 3-9
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  Beth Woof: Navigational Issues and Strategies in Non-Linear Online Education. 11-15
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  Kern R. Pageau: Learning from a Distance. 17-22

Accessing and Customizing Our Tools

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  Michael Priestley, Luc A. Chamberland, Julian Jones: Rethinking the Reference Manual: Using Database Technology on the WWW to Provide Complete, High-volume Reference Information Without Overwhelming Readers. 23-28
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  Darren Carlton, Margaret E. Harmsen: Customizing Tools to Manage Complex Online Help Development. 29-34

Writing for Virtual Audiences

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  Paul Beam, Peter Goldsworthy: Technical Writing on the Web - Distributed SGML-based Learning. 35-41
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  Scott R. Tilley, Dennis B. Smith: Documenting Virtual Communities. 43-49

Managing Projects and Processes

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  Elwin N. McKellar Jr., Ginger K. Dwyer, Gaylin J. Walli, Patricia L. Calomeni: Like Topsy, It Just Grew: Students and Staff Make a Collaborative Documentation Project Work. 51-56
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  Michael J. Albers: Decision Making: A Missing Facet of Effective Documentation. 57-65
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  Bill Albing: Process Constraints in the Management of Technical Documentation. 67-74

Structuring Documentation

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  Dee Stribling, Tim Hunter, Len Olszewski, Anne Corrigan, Randy Mullis, Lloyd Allen: A Real World Conversion to SGML. 75-86

Building Documentation Architectures

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  Melissa E. Sleeter: OpenDoc - Building Online Help for a Component-Oriented Architecture. 87-94

Evaluating Our Tools

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  Gloria A. Reece, Linda Bol, Gary R. Morrison: A Formative Evaluation of a Computer-Based Instruction Tutorial with Application to Electronic Performance Support Systems. 95-109

Reusing Documentation, One More Time

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  Mary Cantando: Vision 2000: Multimedia Electronic Performance Support Systems. 111-114
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  Mark H. Chignell, Benjamin Keevil: Developing Usable Online Information for a Web Authoring Tool. 115-123

Moving Print Online

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  Shish Aikat, Deb Aikat: Shared techniques between print and online documentation. 125-129
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  Betsy Brown, Karen Collier, Chuck Farr, Betty Littrell, Sharon Slagle, Deborah Stratton: From Hardcopy to Online: Changes to the Editor's Role and Processes. 131-138

Communicating Visually

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  Brian J. Pedell: Examining the Role of Visual Discourse Analysis in Multimedia Instructional Design. 139-148
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  Danny Dowhal: A Seven-Dimensional Approach to Graphics. 149-160

Anticipating Online Audiences

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  Tom Banfalvi, Peter Sturgeon, Christina L. K. Walsh: Manufacturing Documentation in the Virtual Warehouse. 161-166
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  Darice M. Lang: Mining for Gems in an Information Overload. 167-178
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  Candace Soderston, Naomi Kleid, Thomas Crandell: Concept Mapping: A Job-Performance Aid For Hypertext Developers. 179-186

Managing Change, Introducing Innovation

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  Nancy C. McAllister, David F. McAllister: Providing Education Electronically to Nontraditional Sites: New Delivery to a New Audience. 187-193
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  Nancy S. Kneece: An Electronic Publishing Spectrum: A Framework for Text Modules. 195-203

Reusing Documentation, One More Time (II)

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  Cindy Roposh, Hanna Schoenrock: Developing Single-Source Documentation for Multiple Formats. 205-212
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  Dana Gillihan, Thyra L. Rauch: Information Access: Single Source, Multiple Use. 213-220

Controlling Information Online

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  Lin-Ju Yeh, Hsiu-hsen Yao, Yuan-Kuo Chen: SSQL: A Semi-Structured Query Language for SGML Document Retrievals. 221-228
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  Susan Korgen: Object-Oriented, Single-Source, On-line Documents That Update Themselves. 229-237
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  Kathryn L. Turk, Michelle Corbin Nichols: Online Help Systems: Technological Evolution or Revolution? 239-242

Designing New Information Theories

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  Bryan P. Bergeron: Academia, Privacy and Modern Information Technology: Partnering with Industry in the Modern Economy. 243-245
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  Naomi F. Glasscock: Producing a Graduate of Advanced Studies in the Area of Online Information Design. 247-256
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  Charles A. Hill, Brad Mehlenbacher: Readers' Expectations and Writers' Goals in the Late Age of Print. 257-266

Designing Web Materials for Multiple Audiences

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  R. Stanley Dicks: Customer Analysis in the Wired Age. 267-270
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  Carl Stieren, Zbigniew Rachniowski: Designing Two Nonprofit Web Sites on Less Than $350 US per Year Each. 271-280
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  Mary Anne Jackson: Designing a Leading-Edge World Wide Web Site. 281-283