16. SIGDOC 1998: Quebec City, Canada

Knowledge Management

• Maria Babilon:
  The Evolution of Knowledge Management within NCR Corporation. 1-4
  
• Anne L. Jackson, Gregory Lyon, Janet Eaton:
  Documentation Meets a Knowledge Base: Blurring the Distinction Between Writing and Consulting (A Case Atudy). 5-13
  
• Susan B. Jones, Carol Wood:
  Building a Home-grown Knowledge Base: Don't Wait for the Resources - Build a Prototype. 14-17
  

Training and Documentation

• Mildred E. McGuire, Lee Anne Center, Gregory D. Henderson, Lori Ely, James M. Moran:
  Combining Training and Customer Documentation into Modular, Reusable Information. 18-22
  

Print vs. Online Documentation

• Karl L. Smart, Kristen Bell De Tienne, Matthew E. Whitting:
  Customers' Use of Documentation: The Enduring Legacy of Print. 23-28
  
• Harold Henke:
  Are Electrons Better Than Papyrus? (Or Can Adobe Acrobat Reader Files Replace Hardcopy?). 29-37
  

Getting Feedback on your Web Site

• Susan Feinberg, Peter Y. Johnson:
  Designing and Developing Surveys on WWW Sites. 38-42
  
• M. Carl Drott:
  Using Web Server Logs to Improve Site Design. 43-50
  

Document Design Concepts

• David G. Novick, Joel Juillet:
  Documentation Integrity for Safety-Critical Applications: The COHERE Project. 51-57
  
• Thomas P. Moran:
  Designing Usable Lists. 58-62
  

Help System Design Concepts

• Neil Randall, Isabel Pedersen:
  Who Exactly is Trying to Help Us? The Ethos of Help Systems in Popular Computer Applications. 63-69
  
• Cécile Paris, Nadine Ozkan, Flor Bonifacio:
  Novel Help for On-Line Help. 70-79
  

Web Navigation

• Jean Scholtz:
  Kiosk-Based User Testing of Online Books. 80-86
  
• Roger Tilson, Jianming Dong, Shirley Martin, Eric Kieke:
  A Comparison of Two Current E-commerce Sites. 87-92
  

Meeting Beginning and Advanced Users Needs

• Monica Younger:
  Technical Documents Designed to Fit the Beginner: A Recursive Process. 93-97
  
• Michael Priestley:
  A Wizard for Wizards: Decision Support for the New or Despairing User. 98-102
  
• Carl Stieren:
  The Zen of Minimalism: Designing a Top-of-Class Manual for Beginners and Advanced Users. 103-112
  

Document Repositories and Retrieval

• Jochen Bern, Christoph Meinel, Harald Sack:
  Electronic Colloquia: Idea and Practice. 113-119
  
• Reo-Jo Yamashita, Tetsuro Ito, Hsiu-hsen Yao:
  ESSQL: An Enhanced Semi-Structured Query Language for Composite Document Retrievals. 120-126
  

Working with XML

• Junichi Suzuki, Yoshikazu Yamamoto:
  Managing the Software Design Documents with XML. 127-136
  
• William Burns, Walter Smith:
  Opentag and TMX: XML in the Localization Industry. 137-142
  

Year 2000

• Mike Szczepanik:
  Documenting a Year 2000 Testing Project. 143-152
  
• Jim Ramsay:
  Writing for the Year 2000. 153-157
  

Delivering Information for a World Audience

• Stephanie Brucker, P. J. Schemenaur:
  Nudging a Global Glossary to the New Millennium. 158-163
  
• Deborah A. Hysell:
  Meeting the Needs (and Preferences) of a Diverse World Wide Web Audience. 164-172
  

Usability Testing Methods

• Susan Harrison, Phillipa Mancey:
  Optimal Amount of Time for Obtaining Accurate Usability-Test Results. 173-179
  
• Luuk van Waes:
  Evaluating On-Line and Off-Line Searching Behavior Using Thinking-Aloud Protocols to Detect Navigation Barriers. 180-183
  

Online Help in a Distributed Environment

• Ben Gelernter:
  Help Design Challenges in Network Computing. 184-193
  
• Michael Priestley:
  Task Oriented or Task Disoriented: Designing a Usable Help Web. 194-199
  

Technical Communications Despartments

• Nina Wishbow:
  Home Sweet Home: where do technical communication departments belong? 200-205
  
• Michael Carver:
  Finding a Home for Technical Communication in the Academy. 206-213
  

Redesigning for the Web

• Laurie Kantner, Larry Rusinsky:
  Designing a WinHelp Project for Quick Conversion to Lowest-Common-Denominator HTML-Based Help: A Case Study. 214-218
  
• Robin Green:
  Productivity Tools for Web-Based Information. 219-226
  
• Laura Rintjema, Kara Warburton:
  Creating an HTML Help System for Web-Based Products. 227-233
  

Document Design and Production

• Michael J. Albers:
  Goal-Driven Task Analysis: Improving Situation Awareness for Complex Problem-Solving. 234-242
  
• David G. Novick, Saïd Tazi:
  Applying the Act-Function-Phase Model to Aviation Documentation. 243-249
  
• Dawn Desplanque:
  Managing a Third-Party Alliance Product Documentation Development Project. 250-257
  

Professional Education

• Paul Beam II, Brian Cameron:
  "But what did we learn...?": Evaluating Online Learning as Process. 258-264
  
• Eva M. Thury:
  Analysis of Student Web Browsing Behavior: Implications for Designing and Evaluating Web Sites. 265-270
  

Techniques for Web Design

• Benjamin Keevil:
  Measuring the Ysability Index of Your Web Site. 271-277
  
• Glenn J. Broadhead:
  Using HTML Frames for Institutional Websites. 278-285
  
• Samantha Shurety:
  Creating an Interactive Tutorial for a Web-Based Product. 286-291