18. SIGDOC 2000: Cambridge, Massachusetts, USA

Issues in teamwork

• Luc A. Chamberland:
  Evolution of the writer's role. 1-6
  
• Julie Dyke, Patricia G. Wojahn:
  Getting "dissed": technical communicators in interdisciplinary engineering teams. 7-23
  
• Bonnie Langford Schmidt:
  You can go home again: successful telecommuting for the technical communicator. 25-37
  

Approaches to prototyping

• Helen M. Grady:
  Web site design: a case study in usability testing using paper prototypes. 39-45
  
• Jack Hakim, Tom Spitzer:
  Effective prototyping for usability. 47-54
  
• David G. Novick:
  Testing documentation with "low-tech" simulation. 55-68
  

Issues in technical communication education

• Marjorie T. Davis:
  Technical communication degrees for the 21st century. 69-74
  
• Julia M. Williams:
  Transformations in technical communication pedagogy: engineering, writing, and the ABET engineering criteria 2000. 75-79
  
• Andrew Linder, Abroad Ibrahim:
  Building cross-disciplinary teams in higher education institutions. 81-86
  

Teaching technical communication at a distance

• Jane Whitney Gibson, Charles W. Blackwell, Dana V. Tesone, Richard M. Hodgetts:
  Cyberteaming: developing the online educational team. 87-92
  
• Thomas P. Moran:
  Using distance education to teach introductory multimedia design and production. 93-98
  
• Brian Cameron, Mary Beam, Paul Beam II:
  Creation, costs and management: the measure of full-service online learning. 99-109
  

The politics, problems, and practicalities of serving as an effective useradvocate in an obstinate organization

• Anna Gaal, David Gillette, Nancy Sadusky-Krantz, Sherry Steward:
  The politics, problems, and practicalities of serving as effective user advocate in an obstinate organization. 111-124
  

Implications of the wireless web for technical communicators

• Michael J. Albers, Loel Kim:
  User web browsing characteristics using palm handhelds for information retrieval. 125-135
  

Editing online documents

• Dennis Bockus:
  Editing to improve online information. 137-143
  
• Janis Ramey, Marlene Miller:
  High-tech publications need old-fashioned editing. 145-154
  
• Wendy Winn:
  The persuasive power of pathos in e-commerce web design: a new area for research. 155-160
  

Globalization

• Emilie West Gould, Norhayati Zakaria, Shafiz Affendi Mohd. Yusof:
  Applying culture to website design: a comparison of Malaysian and US websites. 161-171
  
• Deborah Hysell:
  Global teamwork for a global resource. 173-183
  

Communication and learning

• Philip Rubens, Sherry Southard:
  Using new technologies for communication and learning. 185-189
  
• Brenda Rubens:
  Reactions of computer savvy users to information on the intranet. 191-196
  
• Heather E. McNay:
  Corporate Intranets: building communities with data. 197-201
  

Journals in professional, technical, and scientific communication: where are wenow and where are we going?

• George F. Hayhoe, Kim Sydow Campbell:
  Journals in professional, technical, and scientific communication: where are we now and where are we going? 203-204
  

Process integration

• Scott Lockhart, Rahul Mehrotra:
  Writing as software development: making meaning before, after, and of the code. 205-219
  
• Michael Priestley, Mary Hunter Utt:
  A unified process for software and documentation development. 221-238
  
• Robert M. Newman:
  Team accessible methods for production of safety critical hypermedia documentation. 239-251
  

Facilitating process management

• R. Stanley Dicks:
  The paradox of information: control versus chaos in managing documentation projects with multiple audiences. 253-259
  
• Miki Magyar:
  I have a little list: the ten indispensables. 261-267
  
• Kendall V. Scott:
  The technical writer as software process catalyst. 269-280
  

Practices today

• Ron Blicq:
  A peak into the past: 90 years of technical communication. 281-289
  
• Marian G. Barchilon:
  Craft, romantic, rhetorical: traditions that have shaped our identities. 291-293
  
• Bernadette Longo:
  What kind of knowledge gets deposited in textbooks? 295-300
  

Models for effective testing

• Robert Krull:
  Is more beta better?. 301-308
  
• Raymond E. Floyd:
  "...but can you prove it"? 309-313
  
• Marcia A. Ruthford, Judith Ramey:
  The design response to usability test findings: a case study based on artifacts and interviews. 315-323
  

Team building and single sourcing

• Carol M. Barnum:
  Building a team for user-centered design. 325-332
  
• Pamela Kostur:
  Information modeling for single sourcing. 333-342
  
• Carl Stieren:
  Creating single-sourced tutorials. 343-351
  

Developing online-based instruction

• Susan Feinberg, Margaret Murphy:
  Applying cognitive load theory to the design of web-based instruction. 353-360
  
• David Sonnenschein:
  Technology as a tool for attaining music cognition. 361-366
  
• Nizanne Kruithof:
  Developing user support systems in multidisciplinary teams-new opportunities, new challenges. 367-380
  

Design collaboration and mediating technologies

• Angela Graveline, Cheryl Geisler, Michael Danchak:
  Teaming together apart: emergent patterns of media use in collaboration at a distance. 381-393
  
• Cheryl Geisler, Edwin H. Rogers:
  Technological mediation for design collaboration. 395-405
  
• Jason Swarts:
  Document collaboration and tacit knowledge. 407-418
  

The ecologies of technologically mediated work: three perspectives

• Clay Spinuzzi:
  Investigating the technology-work relationship: a critical comparison of three qualitative field methods. 419-432
  
• Mark Zachry:
  The ecology of an online education site in professional communication. 433-442
  
• Tiffany Means-Zachry:
  Publications management from an ecological perspective: three documentation case studies. 443-451
  

Wordcraft

• Lissy Abraham, Susanna Dyer, Stella Hackell:
  Guidelines for writing HTML help. 453-462
  
• Michaël F. Steehouder, Joyce Karreman, Nicole Ummelen:
  Making sense of step-by-step procedures. 463-475
  
• Stephen Murphy:
  The paragraph: the weak link in technical communication?. 477-482
  

Literate programming and structured authoring

• Kurt Nørmark, Max Andersen, Claus Christensen, Vathanan Kumar, Søren Staun-Pedersen, Kristian Sørensen:
  Elucidative programming in Java. 483-495
  
• Erik Berglund:
  Writing for adaptable documentation. 497-508
  
• Felix H. Gatzemeier, Oliver Meyer:
  Making complex document structures accessible through templates. 509-519
  

Navigating the new media

• Robin Green:
  What you installed is what you see: help navigation in modular software products. 521-533
  
• Roger Grice, Larry Strianese:
  Learning and building strategies with computer games. 535-540
  

Documentation tools

• Robin Green:
  Documentation meets version control: an automated backup system for HTML-based help. 541-548
  
• Miki Magyar:
  Automating software documentation: a case study. 549-558
  
• David G. Novick:
  A why-what-how tool for development and documentation of operating procedures. 559-570
  

Issues in web design

• Ceri Williams:
  Expanding information accessibility: combining process and procedural information, and using multiple access routes in HTML help. 571-579
  
• Donald E. Zimmerman, Pat Walls:
  Exploring navigational patterns on the web. 581-591
  
• Karl L. Smart, Judy Cossell Rice, Larry E. Wood:
  Meeting the needs of users: toward a semiotics of the web. 593-605
  

Information migration

• Judith Weise, Tony Tambasco, Anthony Parcero:
  Technological enhancement and design changes: the process of migrating computer-based instruction of an 8th century poem to a 21st century environment. 607-609
  
• Tip House, Deb Lewis:
  The migration to electronic documents at OCLC. 611-621
  
• David E. Hailey Jr.:
  A case for monster media. 623-630