15. SIGUCCS 1987:
Kansas City, Missouri, USA Proceedings of the 15th Annual ACM SIGUCCS Conference on User Services, Kansas City, Missouri, USA, 1987.
ACM 1987, ISBN 0-89791-241-1
Last update Mon May 20 15:58:10 2013
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- Wendy A. Eisner, Mark E. Westergaard:
Supercomputing at the University of Arizona.
- Lynn Luzzi:
Criteria and guidelines for selecting the appropriate LAN(s): what nobody tells you.
- David K. Boesharr:
Le Menu: changing the user interface on a local area network.
- Andrew M. Smith:
Computer conferencing systems: how do we support them?
- Joan O'Bryan:
Electronic conferencing - issues beyond software selection.
- Susan Jenkins Saari:
Deans' electronic mail project.
- Sally Webster:
Social issues surrounding electronic mail.
- Robert S. Fisk:
The care and feeding of an instructional program.
- Diane Jung-Gribble:
Instructional development of computer workshops at Indiana University.
- Julie A. Scott:
Training adult learners - a new face in end users.
- Sheri L. Prupis:
The importance of a proactive approach to education at an educational/academic computer center.
- John F. Schar, Frances M. Blake:
Providing inexpensive software for campuses.
- Mark B. Johnson:
You cannot lead a horse to water: taking charge of microcomputer support.
- Janice I. Bucker, Paul L. Juell:
Using an expert system to improve microcomputer consulting.
- Charles A. Dyer:
Evolutionary changes in microcomputer services and support.
- Richard A. Poitras:
Setting up, controlling, and maintaining multiple, non-networked, open-use microcomputer labs.
- Landy Manderson:
A documentation system, philosophy and implementation at the UAB University Computer Center.
- Pamela J. Purcell:
Documentation: document distribution maintenance.
- Betsy Draper, Sandy Sprafka:
Establishing documentation standards.
- James M. Pruett, Paul J. Setze:
Managing the user services function.
- Phyllis Griggs:
The dark side of computer operations: implementing user policies.
- Robin Mayne:
The role of computer-center committees.
- Kathi Dwelle:
Providing the right computing services in times of financial crisis: a case study at the University of Wisconsin-Madison.
- Phillip J. Heeler:
User services for the novice on the Northwest Missouri State University Electronic Campus.
- Doris Carey, Regan F. Carey:
The concerns of new trainers.
- David Sachs:
Effective computer education.
- Sandy Sprafka, Betsy Draper:
Survival techniques of a conversion.
- John Thornton:
Converting from a DEC system-10 to VAX.
- David Stack:
All your consulting needs under one roof.
- Elizabeth A. McAuliffe:
Consulting methods used by the text consultants at a large research laboratory.
- Jeanne L. Lee:
- André Ostiguy:
MEMO: an electronic consultation machine on VM CMS.
- Mark H. Castner, Cathy Bacon:
In-house documentation in a small college.
- Michael B. Verderman:
Publishing requires much more than desktop publishing systems.
- Pam Claspell, Kathy Sawyer:
Using our resources to improve publications.
- John B. McKee:
Supporting package software documentation: options for user services groups.
- Janet Holloway:
The evolution of a genre: the computer center newsletter.
- Alison Hartman, J. E. Diem:
Publishing a university computing service newsletter.
- William E. Mihalo:
Organizing a live call-in TV show about computers.
- Richard I. Haller, George M. Koval:
Captive...a new tool.
- Judy Cahill:
Online services: let your fingers do the walking...
- Christine Wendt:
"I've got a quick question..." or, a dozen years of network user services.
- Beth Satter:
What I didn't learn in the classroom.
- Jeb Lawson:
Personal and professional growth in a user services career.
- Lynn R. Heinrichs:
Meeting user needs through in-service student projects.
- Blair C. Brenner:
A successful support model for student consultants at Rutgers University.
- Anne Webster, Donna Tatro, Cindy Sanford, Linda Downing, Lisa Covi:
Micro labs and laser printing: scenarios and solutions.
- Lauri Loebel:
Software support: preempting the quick question.
- Kathy Hunter:
Which way to go?
- Allan Haverkamp:
Micros and minis - conflict resolution.
- James Calhoun:
Support services for a heterogeneous environment.
- Neil A. Trilling:
Faculty computer literacy at the University of Wisconsin-Milwaukee.
- J. E. Diem, Allison Hartman, Kirsty D. Nunez:
Establishing a faculty computing resource library.
- David Oliver, David Bainum:
Equipment maintenance as a user service.
- Les Lloyd:
Starting and supporting a software library.
- Lisa Hines:
The special training needs of the first-time microcomputer user.
- Kenneth E. Gadomski:
Designing an effective Macintosh training program.
- Jerry Martin:
You have to run faster just to stay in the same place.
- Nancy J. Bauer:
The student consultant...supporting the microcomputer labs.
- Don M. Wee:
On the care and feeding of superusers.
- Ben Guild, John Sheward:
Administrative microcomputer support from an academic center?
- Jon Rickman, Don Haynes, Sean Sheil, Gaby Jewell:
Campus MIS and OA services for students and faculty.
- Alan Albertus:
User's groups - a source of information.
- Al Stutz:
Process for selecting microcomputer-based statistical software.
- David K. Boeshaar, Keith E. Gatling:
A hard disk organization scheme for delivering CAI on a novell based PC/MS DOS local area network.
- Kathie France:
Microcomputer software management: a user-oriented approach.
- Kevin Lacoble:
Designing user services on a PC LAN.
- Mark B. Johnson:
Managing on oft overlooked resource: student employees.
- Agnes A. Hoey, Keith E. Gatling:
Presenting a united front.
- Agnes A. Hoey:
Cross-training of student consultants.
- Susan Hazard, David Solomon:
Student internship program: capitalizing on our natural resources.
- Glenda Schester Moum:
What to do when the help desk needs help].
- Gail S. Peters, Frances M. Blake:
Adapting courses to meet faculty, staff, and student needs.
- Jerry Martin:
Providing learning alternatives.
- Bill Brown, Marilyn Everlingham:
Distributed training: the MSU computer laboratory departmental trainer program.
- Nigel Gardner:
Integrating computers into the university curriculum: the experience of the UK computers.
- Sally Webster:
Twenty years of electronic publishing at Syracuse University: from Rube Goldberg to the real thing.
- J. E. Diem, Allison Hartman:
University innovations in desktop publishing.
- John Major:
I lift the lamp beside the golden door].
- Sheri L. Prupis, Judith Gerber:
Partnership in technology.
- Bob Stoller:
Strategies for leveraging user services resources.
- Wayne Walters:
Implementing a campus-wide computer-based curriculum.
- Janet Sedgley:
Training: a view from the new kid on the block.
- Philip S. Samson:
Communications software in university computing services.
- Geoffry S. Howard:
An agenda for research in end user computing.
- Richard Gordon:
What are those students really doing?