15. SIGUCCS 1987: Kansas City, Missouri, USA

• Wendy A. Eisner, Mark E. Westergaard:
  Supercomputing at the University of Arizona. 3-7
  
• Lynn Luzzi:
  Criteria and guidelines for selecting the appropriate LAN(s): what nobody tells you. 9-17
  
• David K. Boesharr:
  Le Menu: changing the user interface on a local area network. 19-20
  
• Andrew M. Smith:
  Computer conferencing systems: how do we support them? 21-25
  
• Joan O'Bryan:
  Electronic conferencing - issues beyond software selection. 26-27
  
• Susan Jenkins Saari:
  Deans' electronic mail project. 29-32
  
• Sally Webster:
  Social issues surrounding electronic mail. 33-37
  
• Robert S. Fisk:
  The care and feeding of an instructional program. 39-45
  
• Diane Jung-Gribble:
  Instructional development of computer workshops at Indiana University. 47-53
  
• Julie A. Scott:
  Training adult learners - a new face in end users. 54-55
  
• Sheri L. Prupis:
  The importance of a proactive approach to education at an educational/academic computer center. 57-58
  
• John F. Schar, Frances M. Blake:
  Providing inexpensive software for campuses. 59-65
  
• Mark B. Johnson:
  You cannot lead a horse to water: taking charge of microcomputer support. 67-71
  
• Janice I. Bucker, Paul L. Juell:
  Using an expert system to improve microcomputer consulting. 73-78
  
• Charles A. Dyer:
  Evolutionary changes in microcomputer services and support. 79-82
  
• Richard A. Poitras:
  Setting up, controlling, and maintaining multiple, non-networked, open-use microcomputer labs. 83-91
  
• Landy Manderson:
  A documentation system, philosophy and implementation at the UAB University Computer Center. 93-95
  
• Pamela J. Purcell:
  Documentation: document distribution maintenance. 97-99
  
• Betsy Draper, Sandy Sprafka:
  Establishing documentation standards. 101-107
  
• James M. Pruett, Paul J. Setze:
  Managing the user services function. 109-125
  
• Phyllis Griggs:
  The dark side of computer operations: implementing user policies. 127-129
  
• Robin Mayne:
  The role of computer-center committees. 131-135
  
• Kathi Dwelle:
  Providing the right computing services in times of financial crisis: a case study at the University of Wisconsin-Madison. 137-143
  
• Phillip J. Heeler:
  User services for the novice on the Northwest Missouri State University Electronic Campus. 145-148
  
• Doris Carey, Regan F. Carey:
  The concerns of new trainers. 149-153
  
• David Sachs:
  Effective computer education. 155-162
  
• Sandy Sprafka, Betsy Draper:
  Survival techniques of a conversion. 163-168
  
• John Thornton:
  Converting from a DEC system-10 to VAX. 169-172
  
• David Stack:
  All your consulting needs under one roof. 173-175
  
• Elizabeth A. McAuliffe:
  Consulting methods used by the text consultants at a large research laboratory. 177-181
  
• Jeanne L. Lee:
  After-hours assistance. 183-186
  
• André Ostiguy:
  MEMO: an electronic consultation machine on VM CMS. 187-189
  
• Mark H. Castner, Cathy Bacon:
  In-house documentation in a small college. 191-196
  
• Michael B. Verderman:
  Publishing requires much more than desktop publishing systems. 197-203
  
• Pam Claspell, Kathy Sawyer:
  Using our resources to improve publications. 205-209
  
• John B. McKee:
  Supporting package software documentation: options for user services groups. 211-215
  
• Janet Holloway:
  The evolution of a genre: the computer center newsletter. 217-224
  
• Alison Hartman, J. E. Diem:
  Publishing a university computing service newsletter. 225-229
  
• William E. Mihalo:
  Organizing a live call-in TV show about computers. 231-235
  
• Richard I. Haller, George M. Koval:
  Captive...a new tool. 237-245
  
• Judy Cahill:
  Online services: let your fingers do the walking... 247-251
  
• Christine Wendt:
  "I've got a quick question..." or, a dozen years of network user services. 253-254
  
• Beth Satter:
  What I didn't learn in the classroom. 255-257
  
• Jeb Lawson:
  Personal and professional growth in a user services career. 259-260
  
• Lynn R. Heinrichs:
  Meeting user needs through in-service student projects. 261-265
  
• Blair C. Brenner:
  A successful support model for student consultants at Rutgers University. 267-274
  
• Anne Webster, Donna Tatro, Cindy Sanford, Linda Downing, Lisa Covi:
  Micro labs and laser printing: scenarios and solutions. 275
  
• Lauri Loebel:
  Software support: preempting the quick question. 277-280
  
• Kathy Hunter:
  Which way to go? 281-284
  
• Allan Haverkamp:
  Micros and minis - conflict resolution. 285
  
• James Calhoun:
  Support services for a heterogeneous environment. 287-291
  
• Neil A. Trilling:
  Faculty computer literacy at the University of Wisconsin-Milwaukee. 293-295
  
• J. E. Diem, Allison Hartman, Kirsty D. Nunez:
  Establishing a faculty computing resource library. 297-302
  
• David Oliver, David Bainum:
  Equipment maintenance as a user service. 303
  
• Les Lloyd:
  Starting and supporting a software library. 305-308
  
• Lisa Hines:
  The special training needs of the first-time microcomputer user. 309-317
  
• Kenneth E. Gadomski:
  Designing an effective Macintosh training program. 319-323
  
• Jerry Martin:
  You have to run faster just to stay in the same place. 325-328
  
• Nancy J. Bauer:
  The student consultant...supporting the microcomputer labs. 329-333
  
• Don M. Wee:
  On the care and feeding of superusers. 335-342
  
• Ben Guild, John Sheward:
  Administrative microcomputer support from an academic center? 343-346
  
• Jon Rickman, Don Haynes, Sean Sheil, Gaby Jewell:
  Campus MIS and OA services for students and faculty. 347-352
  
• Alan Albertus:
  User's groups - a source of information. 353
  
• Al Stutz:
  Process for selecting microcomputer-based statistical software. 355-360
  
• David K. Boeshaar, Keith E. Gatling:
  A hard disk organization scheme for delivering CAI on a novell based PC/MS DOS local area network. 361
  
• Kathie France:
  Microcomputer software management: a user-oriented approach. 363-366
  
• Kevin Lacoble:
  Designing user services on a PC LAN. 367-376
  
• Mark B. Johnson:
  Managing on oft overlooked resource: student employees. 377-382
  
• Agnes A. Hoey, Keith E. Gatling:
  Presenting a united front. 383-389
  
• Agnes A. Hoey:
  Cross-training of student consultants. 391-395
  
• Susan Hazard, David Solomon:
  Student internship program: capitalizing on our natural resources. 397-403
  
• Glenda Schester Moum:
  What to do when the help desk needs help]. 405-406
  
• Gail S. Peters, Frances M. Blake:
  Adapting courses to meet faculty, staff, and student needs. 407-411
  
• Jerry Martin:
  Providing learning alternatives. 413-415
  
• Bill Brown, Marilyn Everlingham:
  Distributed training: the MSU computer laboratory departmental trainer program. 417-423
  
• Nigel Gardner:
  Integrating computers into the university curriculum: the experience of the UK computers. 425-431
  
• Sally Webster:
  Twenty years of electronic publishing at Syracuse University: from Rube Goldberg to the real thing. 433-442
  
• J. E. Diem, Allison Hartman:
  University innovations in desktop publishing. 443-447
  
• John Major:
  I lift the lamp beside the golden door]. 449-452
  
• Sheri L. Prupis, Judith Gerber:
  Partnership in technology. 453-459
  
• Bob Stoller:
  Strategies for leveraging user services resources. 461-464
  
• Wayne Walters:
  Implementing a campus-wide computer-based curriculum. 465-468
  
• Janet Sedgley:
  Training: a view from the new kid on the block. 469-475
  
• Philip S. Samson:
  Communications software in university computing services. 477-483
  
• Geoffry S. Howard:
  An agenda for research in end user computing. 485-491
  
• Richard Gordon:
  What are those students really doing? 493-500
  

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