17. SIGUCCS 1989: Bethesda, Maryland, USA

• S. Webster:
  Caught in the middle. 23-25
  
• Frank W. Connolly:
  Organizational expectations: What the top expects of those in the middle. 27-29
  
• L. Downing, S. Chambers:
  Yesterday, I knew all the answers. 31-35
  
• S. Webster:
  Managing people who used to be your peers: how things change. 37-39
  
• Landy Manderson:
  Satellite systems: How to distribute data, computing, consulting, and responsibility. 41-46
  
• J. Lawson:
  Data communications teams: the best of both worlds. 47-50
  
• S. Glogoff, R. Gordon:
  Dialing for DELCAT: the end users justify the means. 51-58
  
• Blair C. Brenner:
  The MAC-AT-HOME student microcomputer loan rogram. 59-68
  
• R. Kefferstan, R. Humbert:
  Challenges facing distance learning: WVNET's mainframe solution. 69-73
  
• Glenda E. Moum:
  Mainstreaming the computer technology needs of disabled persons in higher education. 75-77
  
• Gerard McCartney:
  Organizing for users. 79-82
  
• Sheri L. Prupis:
  Evaluating academic computing on campus and developing a 5-year plan. 83-87
  
• Robert G. Brookshire:
  Models for the organization of academic computing. 89-92
  
• S. J. Li:
  How to put "Fire" back into the burnt-out employee. 93-96
  
• S. Stager:
  The unique stresses of user services. 97-102
  
• D. Bayomi:
  Micro manager heal thyself: a medical school micro manager's prescription for curing those firefighting blues. 103-107
  
• Roman Olynyk:
  Managing change in a wide-area network. 109-114
  
• R. C. Lehman:
  Some issues in providing campus-wide electronic mail. 115-122
  
• P. Brady, R. Startup:
  A campus and off-campus computing strategy. 123-128
  
• Thomas J. Hughes:
  The use of student workers in computer lab management at the University of Scranton. 129-131
  
• Donna Raleigh:
  Internships link user services to academic departments. 133-138
  
• A. H. Jarvis, D. Pratt, Keith E. Gatling:
  The effect of unstaffing. 139-142
  
• C. Collins, W. Miller, F. Blake:
  Moving off center. 143-146
  
• D. Bowman:
  Capitalizing on faculty as lobbyists. 147-150
  
• Susan Clabaugh, Barbara Rush, Jennifer Fajman:
  Linking the colleges and the computer science center or puzzle pieces fit together. 151-156
  
• K. Nunez, Thomas A. Gerace, A. Hartman:
  The costly implications of consulting in a virus-infected computer environment. 157-161
  
• C. Augustine:
  The pieces of a policy: categories for creation of a comuter ethics policy. 163-167
  
• Timothy J. Foley:
  Managing campus-wide information systems: issues and problems. 169-174
  
• Marlene R. Pratto:
  Toward a uniform user interface at UNCG. 175-180
  
• Paul J. Setze, Y. P. Kean:
  User services and software development. 181-184
  
• L. M. Andrade:
  A new way to access a supercomputer. 185-194
  
• Kenneth E. Gadomski:
  Those low-down, slow-down desktop publishing blues or graphic design resources for desktop publishers. 195-199
  
• J. Martin:
  Workhorse graphics. 201-204
  
• M. Alexander, M. Lessins:
  A solution for inventory tracking in a computing facility via hypercard. 205-209
  
• Keith E. Gatling, A. H. Jarvis, D. A. MacLeod:
  One mac, two mac, red mac, SUMAC. 211-216
  
• D. Panagopoulos, S. Bahr:
  Designing and implementing the do-everything LAN. 217-224
  
• T. Renten, C. Algozzine:
  Marist college token ring test network. 225-229
  
• H. A. Lasus:
  File compression: a useful technique for saving time and resources. 231-235
  
• C. E. Pitts:
  Parallel processing support: so what is a "Heisenbug" anyway? 237-242
  
• R. T. DeWitt:
  Expert systems for user service. 243-246
  
• Landy Manderson:
  Fill-in-the-blank JCL: why we did it and how. 247-252
  
• M. R. Sites, A. G. Howard, J. P. Ashworth, J. C. Sakell, S. A. Heitchew:
  Adding big blue to the palette: plans, projects, and problems. 253-259
  
• Barbara Hoffman Maginnis:
  Computer conferencing at the University of Arizona. 263-267
  
• S. Fairchild:
  What's in a name? 269-279
  
• J. G. Honeyman, Laura A. Kelleher, T. B. Libert, P. G. Smith:
  Network maps: getting the big picture. 281-287
  
• Howard Joy Strauss:
  University-wide general-interest on-line information systems that work-and that you can afford. 289-303
  
• B. B. Harper:
  On-line information at Virginia Tech. 305-309
  
• M. A. Plank:
  Full text retrieval of documents identified in on-line library catalogs via internet. 311-312
  
• C. Herre, D. Hudzinski:
  A structured approach for developing a campus-wide network. 313-315
  
• S. R. Berry:
  Putting the puzzle together: a network picture suitable for framing. 317-320
  
• K. Hunter, P. Purcell:
  Got a document? let's print it. 321-325
  
• D. E. Ricket:
  The use of hypertext to support user services. 327-334
  
• E. Johnson, W. Wehrs, T. Delfield, J. Imhoff, V. Manter:
  Consulting without consultants: expert systems applications in user services. 335-342
  
• T. J. Coppeto, B. L. Anderson, D. E. Geer, G. Winfield Treese:
  OLC: an on-line consulting system. 343-353
  
• A. J. Almond:
  Starting a courseware library on a shoestring or on beyond word processing. 355-361
  
• J. A. O'Dell:
  Oh where, oh where has my software gone...new techniques for managing the software library. 363-366
  
• P. C. McCaskell:
  Looking for Mr. X bar: supporting statistical computing in the personal computer era. 367-375
  
• E. F. Malone:
  I don't care; you don't care...reaching the non-user. 377-379
  
• Margaret Loy Mason:
  Quick-fix consulting: a user disservice. 381-385
  
• E.-L. Bogue:
  The difficult client: consulting techniques from the human services. 387-394
  
• J. Martin, B. B. Miller:
  Developing and marketing a comprehensive network training program on a University campus. 395-398
  
• H. P. Lissar:
  Computer training for english-as-a-second-language speakers. 399-407
  
• C. R. Rauschert:
  The quest for quality control in computer training. 409-412
  
• V. L. Johnston, T. L. Case:
  The user consultant handbook: the species develops. 413-419
  
• Antonio DeSimone:
  The information distribution system at the University of Georgia and the role of the document manager. 421-427
  
• J. E. St. Sauver:
  A locally modifiable VMS reference guide. 429-434
  
• M. K. Eck:
  A hyperCard tutorial that accommodates different learning styles. 435-439
  
• J. A. Brand:
  Putting CAI to work for user services. 441-446
  
• E.-L. Bogue:
  Active learning approaches to training: encouraging the self-taught user. 447-452
  
• C. Janton, K. W. Watkins:
  What to look for in a workstation. 453-461
  
• M. Feldman:
  Our failure to educate users in the use and true cost of workstations. 463-466
  
• Susan H. Gammill:
  Buying a computer: a guided tour. 467-470
  

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