23. SIGUCCS 1995: St. Louis, Missouri, USA
Proceedings of the 23rd Annual ACM SIGUCCS Conference on User Services: Winning the Networking Game, October 15-18, 1995, St. Louis, Missouri, USA. ACM 1995 ISBN 0-89791-704-9- Michael D. Bowman, Robert M. Bender, Glenda E. Moum: Partnerships in instructional technology: writing classrooms at Iowa State University and the University of Missouri-Columbia (Panel). 11-13
- Johanna Turner Colgrove, John McAnally, Bruce Arnold: Doing more with less (panel session): building a virtual helpsystem with a virtual team (with virtually no time). 15-17
- Lida L. Larsen, MaryJac M. Reed, Ken Han: Managing information on-line: there are so many players you can't find the game boards or models for campus-wide information systems. 19-24
- John Major, Judy Martin, Robert Minato, Andrea L. Mox, Marlene R. Pratto, Martie Skinner: Keeping it going: a progress report on the 2nd year of coast-to-coast consulting. 25-28
- Sunny Au: Hello, world! a guide for transmitting multilingual electronic mail. 35-39
- Lisa Barnett: Niche by niche: launching a second-generation Internet account. 41-46
- Nita B. Bellare: They work hard for the money: the joy of student management. 47-50
- Jerry Berkman: A user-friendly menu interface for UNIX. 51-54
- Nancy Bixler: Knowing where "here" is: a study of current student computing resources at the University of Washington. 55-58
- John B. Brandes, Jean F. Coppola: Meeting users' needs: closing the gap between support and development. 59-61
- D. Scott Brandt: Using models to "teach the Internet" or why should we want to teach users about client/server architecture? 63-65
- Darrah Chavey: A multi-purpose computer lab for a small college. 67-72
- Chris Corman, Michael Lach: A new approach to academic computing support at the University of Kentucky. 77-80
- Libbie Counselman: Gopher Baroque: using Gopher to train student staffers all over campus. 81-83
- Jacquelin Craig: Enforcement strategies: for computer use violations at a public university. 85-87
- Linda Adams DeBula: On-line services replacing central location services. 89-91
- David E. Dodds, Louie Athanasiadis: Configuring student computer laboratories for effective utilization through network management. 93-98
- Joseph A. Duerstock: The changing face of computing or changing the face of computing. 99-102
- Aaron B. Ezekiel: Leveraging campus network capabilities at the desktop: helping users get real work done or how windows sockets & MACTCP changed my life. 103-107
- Jay Field: Providing Internet applications in a community college computer lab. 109-113
- Karen Susan Ford: Converting from paper to HTML. 115-118
- Stephen N. Graham: The growth of departmental computing: history, problems and prospects. 119-122
- Trudi Bellardo Hahn, Lida L. Larsen, Barbara Rush: The sailor master trainer training program. 123-125
- Lloyd Hasche, Peter Kiewit: Using continuing education programs to transfer campus Internet experience to the community. 127-130
- Joy Hathaway: Service level agreements: keeping a rein on expectations. 131-133
- Wayne Hauber: Microcomputer network services come of age. 135-138
- Julia Holden, Marisa Johnson, Susan Mistretta: Transitioning from central to logical support. 139-142
- Andrew L. Hollander: Departmentally administered, shared network services: a model of cooperation. 143-145
- David L. R. Houston: Peoplenet: building the better network. 147-150
- Dean Hutchison: Improving customer support services: a total quality management approach. 151-155
- Dee Irwin, Melanie A. Swain: Managing on-line help in a networked multi-platform environment. 157-160
- Lynne Jeffers: Trying to stay ahead of the pack: developing and supporting a WWW-based campus-wide information system on a networked campus. 161-164
- Allan R. Jones: Networking the networks. 165-167
- Diane Jung-Gribble: EdCert: education certification for computing support professionals. 169-173
- Mona M. Kaddah, Maha Elkoshairy: Round the clock user services: new concepts and experiences. 175-177
- Dennis L. Kramer, Leah Boyle, Casey Tucker: Build it and they will come: adaptive technology. 179-183
- Robin Lindley: Department outreach: forging new links of communication and support. 185-188
- Andrea Martin, Beth Shapiro, Vicky Dean: Back to the future: implementing a distributed support environment. 189-192
- Andrea Martin, Diane Butler: Taking the show on the road: training in a distributed support environment. 193-195
- Jerry Martin: Seamless integration of client server applications. 197-200
- Deborah Mateik: The summer institute for instructional technology: goodbye chalk and slate; hello mouse and web. 201-205
- Dan Mather: Automated installation and updating of Windows-based Internet applications at James Madison University. 207-209
- Theodore Mazza: Training for CWIS publishing: adaptation and adjustment. 211-213
- Bud McMullen: Providing networking support when everybody wants it. 215-217
- Tom Murray, Liz Brigman: How to survive when demand exceeds supply: implementing a problem tracking system. 219-223
- Jeanne Marie Olexy: How many pieces of paper can we eliminate in running a computer lab? 229-231
- Shelley Owen: Workgroup connectivity and the student consultant: mentoring collaboration. 233-235
- Rita Pavolka: Creating a winning student computing partners network. 237-240
- Frank Poduska: Networking with workgroup administrators. 241-244
- James E. Reaney: Distributed support issues in an academic computing environment. 245-248
- Roger A. Safian: Secure your network in ten easy steps. 253-255
- Ken Scully: Making large amounts of data available to users in a distributed computing environment. 257-261
- Karen Shackleford: Perception is in the eye of the beholder. 263-265
- Michael Sherer: The search for the holy Grail: user-installable network connections. 267-269
- John Joseph Small: Issues in faculty training. 271-273
- Fran Versace: Welcome to the orient express: making good connections from "hire to there" (the journey of a new recruit). 275-277
- Keith Vessell: Integrating adaptive technology into general lab sites. 279-281
- Carol L. Warrington: Conversion to self-support status: responding to the challenges of making ends meet. 283-285
- J. Michael Yohe: Town, gown and the web. 287-291
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