23. SIGUCCS 1995: St. Louis, Missouri, USA

@proceedings{DBLP:conf/siguccs/1995,
  title     = {Proceedings of the 23rd Annual ACM SIGUCCS Conference on User
               Services: Winning the Networking Game, October 15-18, 1995, St.
               Louis, Missouri, USA},
  booktitle = {SIGUCCS},
  publisher = {ACM},
  year      = {1995},
  isbn      = {0-89791-704-9},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}

• Michael D. Bowman, Robert M. Bender, Glenda E. Moum:
  Partnerships in instructional technology: writing classrooms at Iowa State University and the University of Missouri-Columbia (Panel). 11-13
  
• Johanna Turner Colgrove, John McAnally, Bruce Arnold:
  Doing more with less (panel session): building a virtual helpsystem with a virtual team (with virtually no time). 15-17
  
• Lida L. Larsen, MaryJac M. Reed, Ken Han:
  Managing information on-line: there are so many players you can't find the game boards or models for campus-wide information systems. 19-24
  
• John Major, Judy Martin, Robert Minato, Andrea L. Mox, Marlene R. Pratto, Martie Skinner:
  Keeping it going: a progress report on the 2nd year of coast-to-coast consulting. 25-28
  
• Jayne Ashworth, Janet Sakell:
  Postmaster@virginia.edu: when user support is postmaster. 31-33
  
• Sunny Au:
  Hello, world! a guide for transmitting multilingual electronic mail. 35-39
  
• Lisa Barnett:
  Niche by niche: launching a second-generation Internet account. 41-46
  
• Nita B. Bellare:
  They work hard for the money: the joy of student management. 47-50
  
• Jerry Berkman:
  A user-friendly menu interface for UNIX. 51-54
  
• Nancy Bixler:
  Knowing where "here" is: a study of current student computing resources at the University of Washington. 55-58
  
• John B. Brandes, Jean F. Coppola:
  Meeting users' needs: closing the gap between support and development. 59-61
  
• D. Scott Brandt:
  Using models to "teach the Internet" or why should we want to teach users about client/server architecture? 63-65
  
• Darrah Chavey:
  A multi-purpose computer lab for a small college. 67-72
  
• John R. Cordani, Kirk P. Nagel:
  Redefining user support: shifting paradigms instead of blame. 73-76
  
• Chris Corman, Michael Lach:
  A new approach to academic computing support at the University of Kentucky. 77-80
  
• Libbie Counselman:
  Gopher Baroque: using Gopher to train student staffers all over campus. 81-83
  
• Jacquelin Craig:
  Enforcement strategies: for computer use violations at a public university. 85-87
  
• Linda Adams DeBula:
  On-line services replacing central location services. 89-91
  
• David E. Dodds, Louie Athanasiadis:
  Configuring student computer laboratories for effective utilization through network management. 93-98
  
• Joseph A. Duerstock:
  The changing face of computing or changing the face of computing. 99-102
  
• Aaron B. Ezekiel:
  Leveraging campus network capabilities at the desktop: helping users get real work done or how windows sockets & MACTCP changed my life. 103-107
  
• Jay Field:
  Providing Internet applications in a community college computer lab. 109-113
  
• Karen Susan Ford:
  Converting from paper to HTML. 115-118
  
• Stephen N. Graham:
  The growth of departmental computing: history, problems and prospects. 119-122
  
• Trudi Bellardo Hahn, Lida L. Larsen, Barbara Rush:
  The sailor master trainer training program. 123-125
  
• Lloyd Hasche, Peter Kiewit:
  Using continuing education programs to transfer campus Internet experience to the community. 127-130
  
• Joy Hathaway:
  Service level agreements: keeping a rein on expectations. 131-133
  
• Wayne Hauber:
  Microcomputer network services come of age. 135-138
  
• Julia Holden, Marisa Johnson, Susan Mistretta:
  Transitioning from central to logical support. 139-142
  
• Andrew L. Hollander:
  Departmentally administered, shared network services: a model of cooperation. 143-145
  
• David L. R. Houston:
  Peoplenet: building the better network. 147-150
  
• Dean Hutchison:
  Improving customer support services: a total quality management approach. 151-155
  
• Dee Irwin, Melanie A. Swain:
  Managing on-line help in a networked multi-platform environment. 157-160
  
• Lynne Jeffers:
  Trying to stay ahead of the pack: developing and supporting a WWW-based campus-wide information system on a networked campus. 161-164
  
• Allan R. Jones:
  Networking the networks. 165-167
  
• Diane Jung-Gribble:
  EdCert: education certification for computing support professionals. 169-173
  
• Mona M. Kaddah, Maha Elkoshairy:
  Round the clock user services: new concepts and experiences. 175-177
  
• Dennis L. Kramer, Leah Boyle, Casey Tucker:
  Build it and they will come: adaptive technology. 179-183
  
• Robin Lindley:
  Department outreach: forging new links of communication and support. 185-188
  
• Andrea Martin, Beth Shapiro, Vicky Dean:
  Back to the future: implementing a distributed support environment. 189-192
  
• Andrea Martin, Diane Butler:
  Taking the show on the road: training in a distributed support environment. 193-195
  
• Jerry Martin:
  Seamless integration of client server applications. 197-200
  
• Deborah Mateik:
  The summer institute for instructional technology: goodbye chalk and slate; hello mouse and web. 201-205
  
• Dan Mather:
  Automated installation and updating of Windows-based Internet applications at James Madison University. 207-209
  
• Theodore Mazza:
  Training for CWIS publishing: adaptation and adjustment. 211-213
  
• Bud McMullen:
  Providing networking support when everybody wants it. 215-217
  
• Tom Murray, Liz Brigman:
  How to survive when demand exceeds supply: implementing a problem tracking system. 219-223
  
• Cathy Nicastri, Louie Athanasiadis:
  A networked enrollment system. 225-228
  
• Jeanne Marie Olexy:
  How many pieces of paper can we eliminate in running a computer lab? 229-231
  
• Shelley Owen:
  Workgroup connectivity and the student consultant: mentoring collaboration. 233-235
  
• Rita Pavolka:
  Creating a winning student computing partners network. 237-240
  
• Frank Poduska:
  Networking with workgroup administrators. 241-244
  
• James E. Reaney:
  Distributed support issues in an academic computing environment. 245-248
  
• Lori Ricigliano, Shelley Owen:
  Engaging faculty in technology for teaching and research. 249-251
  
• Roger A. Safian:
  Secure your network in ten easy steps. 253-255
  
• Ken Scully:
  Making large amounts of data available to users in a distributed computing environment. 257-261
  
• Karen Shackleford:
  Perception is in the eye of the beholder. 263-265
  
• Michael Sherer:
  The search for the holy Grail: user-installable network connections. 267-269
  
• John Joseph Small:
  Issues in faculty training. 271-273
  
• Fran Versace:
  Welcome to the orient express: making good connections from "hire to there" (the journey of a new recruit). 275-277
  
• Keith Vessell:
  Integrating adaptive technology into general lab sites. 279-281
  
• Carol L. Warrington:
  Conversion to self-support status: responding to the challenges of making ends meet. 283-285
  
• J. Michael Yohe:
  Town, gown and the web. 287-291