SIGUCCS '98. Proceedings of the 26th SIGUCCS Conference on User Services, October 25-28, 1998, Bloomington, Indiana. ACM, 1998

• 
  Bernard Hecker, John E. Bucher, Timothy J. Foley, David Lewis, John Supra, Carolyn Walters: Library/Computing Center Mergers: The Shape of the Future, or an Evil Fad? 3
• 
  Michael Quiner, Bruce Arnold, Rich Hinz, Keiko Pitter: Going Out on a Limb: New Desk, New Faces, Now What? 5-9
• 
  Ann Stunden: Building Community in the IT Workplace: Dispelling Myths, Encouraging Openness, and Telling the Truth. 11-12
• 
  Lisa Gregory-Mix: A Student-run Helpdesk at Cornell University - Does it Work? 15-19
• 
  David L. R. Houston: The Squeaky Clean Computer Lab: How to Maintain your MACs and PCs as Well as Your Sanity! 21-28
• 
  Sheri L. Prupis: Introduction to Creating Online Courses. 29-32
• 
  Jayne Ashworth: Abuse @Virginia.edu: Going Where No One Wanted to Go. 35-40
• 
  Leslie Barden: Dealing with Difficult Customers - the Most Fun You Can Have at Work. 41-45
• 
  Janet Belew, Jeffrey Sponaugle: Facilitating Year 2000 Focus Groups. 47-56
• 
  Lisa Harcourt Black: Computing Survival Skills: First Aid, Not Medical School. 57-64
• 
  Jim Bostick, John Fritz, Rick Raughton, Mike Davis: Migration to Standards-based Email and Beyond: an update. 65-70
• 
  John R. Cordani, Robert J. Tucker: Tools for Higher Education Distance Teaching. 71-76
• 
  James Cunningham, Bryan Lubbers: Out of the Frying Pan and Into the Fire: Creating a Help Desk. 77-85
• 
  Joyce E. Davidson: When Students Ask, ``What's in it for me?'': Answer, ``a career!''. 87-91
• 
  Linda Adams DeBula: Using the University Databases in Help Desk Operations. 93-96
• 
  Robert E. Diem: Using the Technology You Support - Automating the Help Desk. 97-104
• 
  Vanessa Taphouse Fuson, James E. Freeman: A Return to Training. 105-109
• 
  Judy Hart: Developing a Competency-based Performance Management System. 111-113
• 
  Penny Haselwander: IT Training for Students, Who Needs It? 115-118
• 
  Kathleen A. Hausmann: The ResNet Obstacle Course. 119-121
• 
  Dawn E. Hewitt, Jonathan Bolte: Knowledge Bases: How to Build a Virtual Helpdesk (and why, and how much). 123-124
• 
  Dawn E. Hewitt: What's So Great about Indiana University's Knowledge Base? 125-130
• 
  Gary Hutchinson, Greg R. Baur, Darleen V. Pigford: Implementation of a Dynamic Web Database: Interface Using Cold Fusion. 131-135
• 
  Christopher F. Jones: Central Computing Organization, Distributed Computing Support. 137-139
• 
  Diane Louise Jung: Coalescing the Campus Cultures of Two Education Technology Programs. 141-147
• 
  Kathy Kirchner, Sana Zeidan, Jerry Jones: How We Survived the Tantrums and Stopped the Kicking and Screaming. 149-156
• 
  Lida L. Larsen, David J. Henry: Nightmare on Webstreet. 157-162
• 
  Mike MacKenzie, Dennis McWhirter: The Tool Belt: Many Tools, One Interface. 163-172
• 
  Jerry Martin: Seamless Integration of Client Server Applications - Conclusion or How Many SIGUCCS Papers Can You Get From One Project? 173-175
• 
  Deborah Mateik, Lida L. Larsen: A Holistic Approach to Web Training. 176-182
• 
  Frances C. McDonell: UF's Student Computer Requirement - After the First Wave. 183-186
• 
  Michael Murray, Michael Quiner, Michael Critchfield: Exchange Your Outlook - A University Migration or: ``the outlook's so bright, I gotta wear shades?''. 187-191
• 
  Rita Pavolka, Karen Miller: Introducing Student Technology at IU (STIU) to Incoming Students. 193-198
• 
  Mark R. Ritschard: Technology Replacement & Avoiding Obsolescence: is it possible? 199-207
• 
  Chip Rondot: IT News Providers: Messengers for the Next Millennium? 209-213
• 
  Annie Saunders: The 1, 2, 3's of Helping Yourself: Search for Answers, Not for Documentation. 215-218
• 
  Carol L. Smith, Carl Singer: Teaching Teachers to Teach with Technology While Encouraging Students to Look Forward to College: A Case Study of Learner-centered Training. 219-224
• 
  Julie Smith, Linda Putman: Ball State University Faculty/Staff Minicourse Registration Project. 225-231
• 
  Marion Smith: CETI: A Public/private Partnership - one year later. 233-240
• 
  Kay Sommers, Jane Hesler: Shared Responsibility: An Approach to Productive LAN Management. 241-244
• 
  Jeffrey Sponaugle: A Seven-Step Model for Achieving Year 2000 Compliance. 245-250
• 
  Jim Spriggle: Home Page in a Hurry. 251-255
• 
  Jim Spriggle, Karen Kniss, Cindy Ray: TNT (time 'N training)=Dynamite Student Employees. 257-260
• 
  Jamie L. Spriggs, David Consiglio: Building Bridges to the Majority: Discipline-Oriented Faculty Support. 261-266
• 
  Laura Sprung: Using Cross-Divisional Projects to Deliver a Whole Product. 267-271
• 
  Rae D'Orazio Stabosz: What?: You Mean the Whole World Doesn't Read and Write in English Only? 273-276
• 
  Kimberly M. Strollo: Targeted Training: Hitting the Bull's Eye. 277-280
• 
  John R. Supra Jr., Melissa A. Wong, Timothy J. Foley: The Road to Integration: Efforts to Combine Computing, Libraries & Telecommunications. 281-287
• 
  Peter J. Templin Jr.: Providing a Centralized File Sharing Eesource at Bucknell University. 289-292
• 
  Robert J. Tucker, John R. Cordani: Teaching Teachers to Teach On-line. 293-297