27. SIGUCCS 1999: Denver, Colorado, USA

@proceedings{DBLP:conf/siguccs/1999,
  title     = {Proceedings of the 27th Annual ACM SIGUCCS Conference on User
               Services: Mile High Expectations 1999, Denver, Colorado, USA},
  booktitle = {SIGUCCS},
  publisher = {ACM},
  year      = {1999},
  isbn      = {1-58113-144-5},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}

• Cary B. Abend:
  Reducing The Budget on State of the Art Computing. 1-6
  
• Jayne Ashworth:
  Interviewing Teams or How to Hire the Perfect Boss. 7-10
  
• Harvey Axlerod:
  Daniel R. Jay, Crime and Punishment in Cyberspace: Dealing with Law Enforcement and the Courts. 11-14
  
• Elizabeth L. Blake, Rosamaria S. Morales:
  Maintaining Pedagogy while Implementing New Technology: The ICONS Project. 15-20
  
• Jim Bostick:
  Of Teams and White Papers: Do Working Groups Work? 21-25
  
• Jeffrey C. Cepull:
  Technology Training Partnerships - University of Pittsburgh, Pittsburgh City Schools and Community College of Allegheny County. 26
  
• Joan D. Comeau, Edward C. Godnig:
  Computer Use and Vision. 31-34
  
• Michael Critchfield, Michael Murray, Michael Lewis, Jason Musselman:
  A Help Desk Prescription - Curing Ills with a Dose of Remedy. 35-38
  
• Joyce Davidson:
  A Total Workout: Cross - training Customer Services and Marketing. 39-42
  
• David E. Dean, Carl Combs:
  Students at the center of the universe: fostering a student focused, student guided, comprehensive service. 43-50
  
• Theresa Duhart, Paul Monaghan, Tom Aldrich:
  Creating the customer service team: an ongoing process. 51-55
  
• Janice G. El-Bayoumi:
  Focus on service departmental web site reorganization. 56-60
  
• Nancy A. Flynn:
  Schmoozing at the Home Office: Reflections on Telecommuting and Flexible Work Arrangements for IT Professionals. 61-66
  
• Timothy J. Foley:
  Implementing Service Standards to Manage Client Expectations. 67-70
  
• Jonathan E. Geibel:
  Administration of Campus Computing Labs and Faculty Desktops. 71-78
  
• William Goveia, Jennifer Reed, Carol Rhodes:
  Mr. Rogers Meets Technology: Technology Service Neighborhoods in the IU School of Education. 79-82
  
• Jay Graham:
  Enterprise Wide Electronic Mail using IMAP. 83-85
  
• Lisa Gregory-Mix, Sharon Sledge:
  Building Community and Distributed Support Services at Cornell University. 86-92
  
• Chris Harmon:
  A Small Staff Coping With Technology Replacement, Year One. 93-96
  
• Brian K. Hart:
  Outsourcing a PC Reseller Center and Hardware Maintenance Services. 97-100
  
• Joy Hathaway:
  Searching for the Needle of Information in the Haystack of the Computing Web Pages. 101-105
  
• David Henry:
  Who's Got the Key? 106-110
  
• Bronwen Jean Heuer:
  Introducing a Client Community to a Non-Microsoft Product. 111-114
  
• Jeffrey A. Jones:
  E-Mail Rollout: Migrating from cc: Mail to Netscape Internet Based E-mail. 115-119
  
• Diane L. Jung, Christopher J. Payne:
  Finally Realizing Our Vision: Easy Access to Instructor-Led Classroom Materials. 120-126
  
• Jeanne Kellogg, Beth Ruffo, Alice McNeely, Marion Taylor:
  Faculty Support: A 4-way Perspective. 127-131
  
• Jeannie Kellogg, George A. Bush, Bill Thieke, Wendy Pearle, Jeff Kovalovsky, Nancy O'Leary, Lisa Tanger-Brown:
  Regional Conferences that Work (A good way to get out of the office for a day). 132-134
  
• Sonja Kueppers, Michael Schilingno:
  Getting Our Act Together: Human and Technological Factors in Establishing an Online Knowledge Base. 135-149
  
• Mike Landavere, Deborah Mateik:
  Training Undergraduates to Support Technology in the Classroom. 140-143
  
• Anna Love Gardner, Marilyn Lockhart:
  Using the Web to Train Employees. 144-146
  
• Leila C. Lyons, Sue Legg, Terry Morrow, Lee W. Bannister:
  Teaching With Technology Takes Teamwork, Tools, and Talent. 147-152
  
• Jerry Martin:
  Training Help Desk Students: The Never Ending Task. 153-159
  
• Michael D. Matthies, Kenneth R. Schuetz, Paula J. Vaughan:
  The Transformation of IT Support at the University of Colorado at Boulder. 160-164
  
• Nancy J. McDermott, Thomas S. Flory:
  A Cooperative Mode of Organization for Social Science Computing. 165-168
  
• Henry B. Moeller:
  Student Employees - How to Make a Constantly Changing Work force Your Successful Backbone. 169-171
  
• Katherine Motsuk:
  The Student HelpDesk: Student Information Technology Support at Georgetown University. 172-175
  
• Jerilyn Prescott, Matt Crichton:
  Usability Testing: A Quick, Cheap, and Effective Method. 176-179
  
• Kathy Pribbenow:
  Maintaining Balance: : Mile-High Expectations vs. Technostress. 180-184
  
• Don Rea:
  Bridging Worlds: The IT Support Professional as Interpreter Between Cultures. 185-189
  
• Tommy Roberson, Rob Branham:
  Helping Macintosh Refugees into a Windows World. 190-194
  
• Lisa Veloz:
  Implementing the Microsoft Office User Specialist Program. 195-198
  
• Kelly Wainwright, Bret Ingerman:
  Home Growing Help Desk Software. 199-201
  
• Daneen Walko:
  Implementing a 24-hour Help Desk at the University of Pittsburgh. 202-207
  
• Kate Webster, Suzanne Nanis:
  It Takes a Team to Move a Mountain: Migrating to Desktop Client E-mail. 208-211
  
• Valerie Archambeau, Johanna Turner Colgrove, Keiko Pitter, Marion Smith:
  DocShare: A Collaboration that Works - And Saves Work. 212-214
  
• Kevin M. Balogh:
  Overhauling trouble ticket categories (poster session). 216-217
  
• Nancy A. Flynn:
  Revamping "computing at Cornell": creative collaborations for Web site redesign (Poster). 218-223
  
• Cindy Guerrazzi, Virginia Redmond:
  Student career ladder (poster abstract only). 224
  
• Trisha Guy:
  Backstage at the helpdesk (poster). 225-227
  
• Lisa K. Hallberg:
  Training for a wider audience: helping more of the people more of the time (Poster). 228-231
  
• Debbie Mojta:
  Facilitating netscape in a public PC lab for a mobile student population (poster). 232
  
• Peter Peterson, Greg Fellin:
  Self-paced training 2000: options, options, options (Poster). 233-234
  
• Carol Rhodes, Jennifer Reed:
  Education technology services: information is power (Poster abstract). 235
  
• Reinhard Riedl:
  Agents for electronic markets as performing actors (poster). 236-240
  
• Julie Smith, Linda Putman:
  Managing your training from registration through attendance statistics (poster session). 241-242
  
• Carine Ullom:
  Designing accessible web pages: a primer (Poster). 243-247
  
• John H. Wilson, James Lackey:
  Statistical approach to lab management or how to add finesse to managing labs (poster). 248-251
  
• Gerry Reid:
  Creativity- a process of exploration.