29. SIGUCCS 2001: Portland, Oregon, USA

Technical Session

• Matt Alofs:
  In the outpost trenches: bridging physical gaps in customer service. 1-2
  
• William R. Anderson, Larry Fields, Thelma E. Simons, Kathy Pribbenow, Christopher Jones:
  Crossing the bridge while you build it: a smooth migration to new servers and services. 3-7
  
• Jayne Ashworth:
  Excellence in support or support is more than a correct answer. 8-11
  
• Janet Belew:
  Students helping students in residence: how suite it is... 12-14
  
• Miranda Carney-Morris, Mike McNamara:
  How to provide something for everyone without going insane. 15-18
  
• Grace L. Chiang, Robin Deily, Jeanne Cavanaugh, Marge Rowell, Barbara Sydney, Colleen Wheeler:
  Building bridges for learning within and between organizations. 19-22
  
• Barb Coleman:
  ITS professional development: refine, reward, retain. 23-26
  
• Kevin Davis:
  Saving users from themselves: creating an effective student-oriented anti-virus intervention. 27-32
  
• Almond D. Dillard, Galen Raether:
  IT staff training and development. 33-35
  
• Susan T. Dunnavant:
  Blackberries in support of technology. 36-39
  
• Susan T. Dunnavant:
  Technology liaisons: bridging the communications gap between users and support. 40-43
  
• Brian Gardner, Neil Clarke:
  Helping faculty make technology a part of the curriculum. 44-48
  
• Cynthia Grainger:
  Just-for-me training: personalized options for training on demand. 49-54
  
• Bronwen Jean Heuer:
  What's a trainer to do? 55-58
  
• Dawn E. Irish:
  Putting the horse before the cart: preparing your staff for project management software. 59-62
  
• Christopher Jones:
  How to retire a server without stranding your customers: a small migration at the university of oregon. 63-64
  
• Gina M. Jones:
  One solution for project management. 65-69
  
• April Krukowski:
  Providing file storage & web space for students: which path to take? 70-72
  
• Todd Krupa:
  Triple play: delivering effective & key communication. 73-79
  
• Betsy Layman:
  Using a ten step plan to provide outstanding customer service. 80-82
  
• Anne Lind, Steven Sather, Linwood Futrelle, Patrick Valiquette:
  Lessons learned: implementing a desktop replacement program. 83-87
  
• Tony D. Lovgren:
  Strategies for implementing unmanned labs. 88-92
  
• John Mackenzie:
  An analysis of classroom technology. 93-96
  
• Marie Mayer:
  What i learned about user support from bartending. 97-100
  
• Owen G. McGrath:
  Organizing new interactions: internet portals in the instructional computer lab. 101-105
  
• Jerry McGarrity:
  Implementing a knowledge management solution: from scattered, individual tools to a shared, fully-stocked workshop. 106-110
  
• Karen McRitchie:
  The bridge to our students: residential computing. 111-114
  
• Cynthia A. Murnan:
  Bridging the bandwidth gap: measures to maintain bandwidth availability. 115-119
  
• Douglas N. Nguyen, David Holter:
  NT/Windows 2000 user profile issues. 120-122
  
• James Dale Osborn:
  Using webpages to make your life easier. 123-128
  
• L. G. Parkhurst Jr.:
  Bridging the gap with emergency operating procedures. 129-131
  
• L. G. Parkhurst Jr.:
  Should we bridge the gap by outsourcing part of faculty support. 132-134
  
• Jerilyn Prescott, Tom Kilty, Gary Franklin, Andrew Cleary, Tony D. Lovgren, Angie Mai:
  Evolution of three help desks. 135-141
  
• Changtao Qu, Wolfgang Nejdl:
  Constructing a web-based asynchronous and synchronous collaboration environment using WebDAV and Lotus Sametime. 142-149
  
• Michael Quiner, Rich Hinz:
  The pokemon of user support: "gotta catch 'em all!". 150-152
  
• Don Rea, Keelan Cleary:
  See for yourself: implementing web-based remote observation/control. 153-156
  
• Michael Richichi, Paul Coene:
  Supporting ubiquitous computing through directory enabled technologies. 157-163
  
• John V. Roberts:
  Track-it!: help desk automation. 164-168
  
• Marjorie Rowell:
  Women & technology: how Wellesley College recruits, trains and retains student staff. 169-171
  
• Muna Sakya, Brad Beecher:
  The implementation of prometheus: a case study. 172-176
  
• Paul Schmehl:
  Barbarians at the gateway, defeating viruses in EDU. 177-180
  
• Carol L. Smith:
  Strategies for supporting the 'human processes' in team-based instructional development projects. 181-185
  
• Carol Currie Sobczak, Jerilyn Prescott, Karen J. McRitchie:
  Bridging the service gap with student employees: curse or blessing? 186-189
  
• Kay Sommers, Jane Hesler, Jim Bostick:
  Little guys make a big splash: PDA projects at Virginia Commonwealth University. 190-193
  
• Kim Todd, Tabatha Verbick, Merlin Miller:
  Policies for the digital age campus. 194-196
  
• Kathleen Cummings Topalian:
  You can't build a bridge without a solid foundation: training, support, documentation and communication - the right foundation. 197-200
  
• Yasemin Tunc, Marchal Armstead:
  Computer based testing: the ball state experience. 201-203
  
• Deb Wentorf:
  Printed pages vs. web pages: the documentation dilemma. 204-209
  
• Jen Whiting, Peter Everett:
  Surviving your success. 210-214
  
• Catherine Yang:
  Creating the Standard Desktop Environment in a Non-Standard World. 215-218
  

Poster Session

• Joan Beatty-Lee, Tammy Hohlt, Brandon Hough, Brad Wilders:
  Building a suspension bridge: how teamwork bridges the gap. 220-222
  
• Ethan Benatan, Jerry McGarrity:
  Developing student help desk consultants: a skill-based modular approach. 223-226
  
• Deborah Elizabeth Cohen:
  Transitioning to teaching online: factors that can help or hinder the process. 227-228
  
• Kathy Dunham, Andrea Shea:
  Crossing the bridge from WebCT 2.x to 3.x. 229-230
  
• John H. Durnin:
  Technology workshops by in-service teachers for pre-service teachers. 231-234
  
• Simon Graham:
  Mobilizing a graduate school. 235-236
  
• Kim Hirschenhofer, Suzanne Nanis:
  Desktop support without visiting the desktop. 237-238
  
• Susan West Klein:
  Bridging the communications gap with new students: partnerships are the key. 239-240
  
• Lida L. Larsen, Linda Gilday, Terry Moore:
  Streamlining the recruitment process in a state university. 241-243
  
• Bryan Lee, Sian Shumway, Christopher Washington:
  Hiring and training for dummies. 244-246
  
• Jerry Martin:
  What does faculty really want from information technology? 247-248
  
• Marie Mayer, Frank Poduska:
  Building bridges: using collaboration to leverage resources. 249-251
  
• Karen McRitchie:
  Web tools: bridge the gap to student employees. 252-254
  
• Linda Putman:
  Bridge to Istanbul: a look at information technology in the middle east. 255-257
  
• Michael Richichi:
  ATTIC: a case study of directory-enabled course management. 258-261
  
• Justin L. Schakelman:
  The changing role of online pedagogy: how may instructional management systems, metadata, and problem-based learning combine to facilitate learner-centered instruction. 262-263
  
• Brian Sierkowski, Carol Rhodes, William Goveia:
  Creating usable simplicity in a text-based "quick help" website. 264-265
  
• Craig A. Stewart, Christopher S. Peebles, Mary Papakhian, John V. Samuel, David Hart, Stephen C. Simms:
  High performance computing: delivering valuable and valued services at colleges and universities. 266-269
  
• Andrew Stutzman, Craig M. Kapp:
  Academic and administrative computing: what's the difference? 270
  
• Kim Todd, Tabatha Verbick, Merlin Miller:
  Ethics education in the microchip millennium. 271-274
  
• Carlos Alonso Vega:
  Java and reports, some solutions for the past, present and future. 275-278
  
• Jeff Whisler:
  Faculty technology: when is custom programming a reasonable solution? 279
  
• Jen Whiting, Peter Everett:
  Tools to help you survive your success. 280-281
  
• William P. Wilson:
  Supporting a campus portal. 282-283
  

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