31. SIGUCCS 2003: San Antonio, TX, USA
Lynnell Lacy, William S. Thieke, Gail Farally-Semerad (Eds.): Proceedings of the 31st Annual ACM SIGUCCS Conference on User Services 2003, San Antonio, TX, USA, September 21-24, 2003. ACM 2003 ISBN 1-58113-665-X- Shea Nangle: Achieving rapid service deployment in an academic environment. 1-3
- Allan R. Jones: Adult learning: the often overlooked aspect of technical training. 4-6
- Craig A. Stewart, David Hart, Anurag Shankar, Eric A. Wernert, Richard Repasky, Mary Papakhian, Andrew D. Arenson, Gerry Bernbom: Advanced information technology support for life sciences research. 7-9
- Robyn Richard, Claire Lassalle, Rachel Daigle, Tom Snyder: All in the family: utilizing shared resources across campuses. 10-11
- Mark Watts: Being Sam Malone: customer service on a campus where "Everybody Knows Your Name". 12-14
- Jeanne Kellogg: Colgate university's ITS study groups: in-house personal and professional development. 15-17
- Gloria Gonzales-Dholakia: Computing competencies: ensuring student success. 18-20
- Lynda S. LaRoche, Julianne M. Miranda, Angela P. Smock, Theresa A. M. Noble: Computing labs and technology classroom (CLTC) initiative: a model for distributed support. 21-22
- John A. Underwood, Deb Hegdahl, Jeff Gimbel: A proper set of tools are needed to corral support. 23-26
- Kenneth Janz: Creating a professional development program to support a handheld computing initiative. 27-32
- Joleen Pfefer: Deep in benchmarking: using industry standards to assess a training program. 33-37
- Cynthia A. Murnan: Deep in the heart of client services: it's not just about hardware and software. 41-47
- Carol Peddie: Deep in the pocket of technology creative fiscal management in tight times. 48-50
- Ryan LeBreton, Lisa Veloz: Developing a valuable tool for IT staff: increasing efficiency and communication with an intranet. 51-54
- Steven K. Brawn, Kelly Caye, R. Mark Koan: Escaping the quicksand and getting back on the trail of team projects. 59-62
- Dorothy Ann Amsler: Establishing standards for usable and accessible user services web sites. 63-64
- Jon Rickman, Kim Todd, Tabatha Verbick, Merlin Miller: The evolution of the electronic campus: from a communication system to an educational delivery system. 65-69
- Nancy P. Kutner: Evolution of the "Red Book": from (paper) rags to riches. 70-73
- Lea H. Snyder: Expanding help desk services: the benefits of student S.O.S. 74-79
- Jane Livingston: Helping faculty help themselves: a collaborative approach to peer mentoring. 80-82
- Dora Douglas, Melissa Foster: HERDING CATS: training students in customer service, assisting faculty and facilitating trainers for various technical levels. 83-85
- Kris T. Pegah, Mahmoud Pegah, Terry M. Dillow: Higher education ERP: a framework to reduce the pain. 86-89
- Claire C. Lassalle, Robyn C. Richard: How to recruit, motivate and retain effective student workers? 90-93
- Carol Jarom, Steven J. Timmins: Implementation of fee-based printing in student computing sites. 94-96
- Richard L. Rollason-Reese: Incident handling: an orderly response to unexpected events. 97-102
- Bert Valenzuela: The insider: the web site that brought Mesa's williams campus together. 103-107
- Donna Patterson: Instituting and advocating technology training and sharing of ideas for online courseware. 108-109
- Vidya Ananthanarayanan, Judith Reiffert: Instructional support at small universities: a training perspective. 110-113
- Jeff Whisler: Integrating WebCT with diverse campus systems. 114-115
- Jesse Ben Saunders: ipod, uPod, wePod...: doubling your client support and strengthening team ties with virtually no extra resources. 116-117
- Christopher Jones: A KeyServer for faculty, not just labs. 118-119
- Kenneth Janz, Pei-Yi Hu: Liberating lab computing: building a stable yet flexible computing environment for students and faculty. 125-128
- Janice Ward: Making online training and support easier for everyone with viewlets. 135-139
- Robin D. Krause: Managing higher ed web sites: balancing the need for timely updates, the requirements of institutional marketing, and the development of content. 139-141
- Brandon Bentley, Valerie Dixon, Ilana Rozanes, Patrick Farmer: Marketing computer support services through relationship and training strategies. 142-147
- Robyn C. Richard, Claire C. Lassalle: New name, new image: PC help desk steers massive PR launch. 148-150
- Sue R. Bauer: The power of story. 151-153
- David L. R. Houston: Putting OSX in an open access lab: (or "The Joy of X"). 154-158
- John Gormly: Rapid help desk revitalization. 159-162
- Gerri McCarthy: Ready, connect, learn: preparing students for campus technology. 163-165
- David Thomas Dudek, Heidi A. Wieczorek: A simple web content management tool as the solution to a web site redesign. 179-181
- Anand Padmanabhan: The SNet model: access, security and e-services for students. 182-188
- Karen McRitchie: Student staff: n. an energetic, brilliant, creative, talented potential rolled into a food-driven, sleep-deprived, unmotivated creature who wears dirty clothes. 189-192
- Rachel Daigle: Student workers: the heart of the help desk. 193-195
- Bert Valenzuela: Supporting a Windows XP/Red Hat Linux dual boot environment. 196-199
- Karen McRitchie: Technical outreach: if the mountain won't come to Mohammed... 216-218
- Beth Ohmer: Technology in the hearts of the faculty. 219-221
- Sheree Kornkven: The technology learning center (TLC): a comprehensive learning environment for students. 222-224
- Tabatha Verbick, Kim Todd: Tech-NO-Nerds: why the best student computer lab consultants are often not from the computer science department. 225-227
- Lynne Montgomery: Training and documentation. 228-229
- Sue A. Moore: Training program growth...: from flat line to pulsating. 230-233
- Janice G. El-Bayoumi, Lisa Charlong: The University of New Brunswick's pilot for an electronic theses and dissertation program. 240-246
- Cindy Guerrazzi, Kate Webster: Using a course management system to create a training course for student employees. 247-248
- George Bradford: What's old is new again: training is the information technology constant. 255-258
- Katy Whitelaw: Why make websites accessible?: and how? 259-261
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last updated on 2013-06-19T203413 by the dblp team