32. SIGUCCS 2004: Baltimore, MD, USA

• Keiko Pitter, Kevin T. Kelly, Michael Quiner:
  BATTLE of the bandwidth. 1-3
  
• Frank W. Connolly, Daryl L. Nardick:
  Beyond the technology. 4-6
  
• Brian Gardner:
  Bringing laptops to class: the front lines of curricular computing. 7-12
  
• Alla Meleshevich, Jodi Millin:
  Building a technology classroom: lessons learned at a small liberal arts college. 13-17
  
• Sarah H. Noell, Laura Grady:
  Building a university IT community: strength through collaboration and partnerships. 18-22
  
• Andrew Stutzman:
  Campus planning portfolio: using the peopleSoft portal to develop a planning website for middle states accreditation. 23-25
  
• Betsy Black, E. Axel Larsson:
  A case study: implementing supportworks professional helpdesk at drew university. 26-29
  
• Thomas A. Gerace, Jean Mouton:
  The challenges and successes of implementing an enterprise patch management solution. 30-33
  
• Debbie Mojta:
  Communities of practice: dare to share the knowledge. 34-36
  
• Regina Davis, Sylvia Maxwell:
  The comprehensive IT help desk: a single point-of-contact for the university community. 37-39
  
• Kyle Barger:
  Condemned to repeat history: lessons I'm still learning. 40-43
  
• James B. Yucha:
  Convenience: are you providing it? 44-46
  
• Elinor M. Madigan, Corey Petrulich, Kelly Motuk:
  The cost of non-compliance: when policies fail. 47-51
  
• Paulette Robinson, Jason White, Daniel W. Denman:
  Course evaluations online: putting a structure into place. 52-55
  
• Mark Allen Nakamura:
  Creating a new channel for campus communication. 56-59
  
• Luis O. Hernández, Karen Wetherby, Mahmoud Pegah:
  Dancing with the devil: faculty assessment process transformed with web technology. 60-65
  
• Nancy J. Bauer:
  Demand, drag, or deal: persuading faculty to transform higher education. 66-68
  
• Justin Landry, Robyn C. Richard:
  Deploying and taming the wireless beast. 69-72
  
• John V. Roberts:
  Doing more with less for the good of all. 73-75
  
• John Saul:
  Empowering staff: creation of a staff technology development center. 76-78
  
• Donna Patterson:
  Encouraging and assisting faculty incorporation of innovative classroom technologies. 79-81
  
• Wayne Brown:
  Enterprise resource planning (ERP) implementation planning and structure: a recipe for ERP success. 82-86
  
• E. Axel Larsson, Russell Sprague:
  eXtreme deployment: distributing and configuring 450 student laptops in five hours. 87-90
  
• Paulette Robinson, Sharon Roushdy:
  From innovators to majority: evolution in faculty webCT training. 91-93
  
• Julia Kosatka, Anita Bhakta:
  From yellow stickies to the world-wide web: the evolution of problem tracking at the University of Houston. 94-100
  
• Douglas E. Ennis, Divyangi Anchan, Mahmoud Pegah:
  The front line battle against P2P. 101-106
  
• Dave Pecora:
  Getting better while getting less: improve your service without expanding your budget. 107-109
  
• Katherine Forbes-Pitt:
  Getting rid of registration at the LSE. 110-114
  
• Fran Versace:
  Growing our own: partnering with the city school district. 115-118
  
• David Przybyla, Karissa Miller, Mahmoud Pegah:
  A holistic approach to high-performance computing: xgrid experience. 119-124
  
• Christopher Jones:
  How long can we keep doing more with less? 125-128
  
• Kim Todd, Jon Rickman, Tabatha Verbick:
  Implementing a network improvement action plan. 129-132
  
• Henry Moeller, Christine L. Vucinich:
  Increasing student employee morale and retention by developing advanced employment opportunities: a Penn State perspective. 133-135
  
• David Dunn:
  Information busters: communicating with your campus community. 136-138
  
• Christopher J. Higgins, Lenita Reeves, Eric Byrd:
  Interactive online journaling: a campus-wide implementation of blogging software. 139-142
  
• Scott Harrigan:
  Invert your training program: revisited. 143-149
  
• Robert A. Jefferis, Joseph T. Mansour:
  IT strategic planning by a college within a university. 150-152
  
• Don Paulsen:
  Leadership essentials: racilitation skills for improving group effectiveness. 153-160
  
• Robert L. Barley, Yancy Phillips:
  Lessons learned from the novell and groupWise upgrade of the summer 2003 or "what we did on our summer vacation!". 161-166
  
• Chris Wiesemann:
  Mac OS X panther imaging do's and don'ts. 167-171
  
• Terris B. Wolff:
  Making technology accessible for the technophobe-moving social workers into the 21^stcentury. 172-177
  
• Shahra Meshkaty, Jack W. Pope:
  Managing faculty support: expectations and change in the classroom. 178-182
  
• Mark A. Adams:
  Managing open access labs: "MacGyver principle". 183-187
  
• Ken Dietel:
  Mastering IT change management step two: moving from ignorant anarchy to informed anarchy. 188-190
  
• John Saul:
  Moving from training to teaching. 191-193
  
• Annie Saunders:
  Online solutions: looking to the future of knowledgeBase management. 194-197
  
• Louis W. Canaiy, Mark R. Ritschard:
  An open source print management system that works. 198-201
  
• Kenneth Janz, Susan Owen:
  Organizationally supporting innovation in technology-enhanced instruction and research. 202-208
  
• Christian J. Sinnett, Tammy Barr:
  OSU helpdesk: a cost-effective helpdesk solution for everyone. 209-216
  
• Crystal R. Miller, Henry R. Bent:
  OS X: a ten-step program. 217-220
  
• Scott E. Hanselman, Luis O. Hernández, Divyangi Anchan, Mahmoud Pegah:
  OS X: here we go again. 221-226
  
• Joelle Faulks:
  Outsource this!: broaden support and reduce staff burnout. 227-231
  
• Wendy Pearle, Elizabeth Rugg:
  Outsourcing the student resNet: (we've had enough!). 232-237
  
• Kristina A. Cunningham, Tammy Hohlt:
  Paper copy to online: the push to get employees into the 21st century. 237-240
  
• Takashi Yamanoue:
  A platform independent tool for evaluating performance of computing equipment for a computer laboratory. 241-246
  
• Joy Hathaway:
  Project juggling: the evolution of a process. 247-249
  
• Teresa Crafton, Kenneth Janz:
  Reenvisioning training: new partnerships and focus. 250-255
  
• Michael Pelikan, James Leous, Richard Pearce, Margaret E. Smith, Russell Vaught:
  Searching for the needle in the haystack: taxonomies, tags and targets. 256-261
  
• Karen J. McRitchie:
  Sleeping with their eyes open: a guide to student staff training. 262-265
  
• Doug Simpson:
  Software's little helpers: managing your lab areas. 266-269
  
• Jason Wagner:
  Soup to nuts: affordable tools for building and maintaining labs. 270-272
  
• Steven K. Brawn, R. Mark Koan, Kelly Caye:
  Staying secure in an insecure world: 802.1x secure wireless computer connectivity for students, faculty, and staff to the campus network. 273-277
  
• Amanda Moos, Chad Talbert:
  Stuck in nerdville: implementing a laptop checkout program via information commons. 278-280
  
• Andrew Stutzman:
  Student employment system: the pros and cons of building a homegrown application and using student programmers. 281-283
  
• April Krukowski, Mark Reynolds:
  Students as service champions: a success story. 284-288
  
• Gretchen A. Schultes, D. Elizabeth Miller, Janet Simons, Jesse Thomas:
  Student technology consultants: they're not lab monitors anymore. 289-291
  
• Claire C. Lassalle, Robyn C. Richard:
  The successes of centralization "merger of support services". 292-295
  
• Steven J. Timmins:
  Tablet PC: blackboard to the web. 296-300
  
• Greg Pepper, Lorna Wong:
  Taming the skyrocketing printing costs in campus computing labs with open source technology. 301-304
  
• Allan Jones:
  Technology: illegal, immoral, or fattening? 305-309
  
• David J. Blezard:
  Thin-clients for clusters: working ourselves out of a job? 310-314
  
• Dianne Brotherson:
  Turning the titanic: changing a PIN to a password. 315-318
  
• Jack Lepak, Dan Metzger, Bryan Reagan:
  UW-Madison student leadership project. 319-321
  
• Nancy P. Kutner:
  Viruses, updates, and security: making the campus aware. 322-326
  
• Ellen Yu Borkowski, Jay Elvove, Christopher Higgins, Sonja Kueppers:
  Voluntary centralization of user support in a de-centralized organization. 327-331
  
• Kelly Wainwright, Bruce Arnold:
  Walking the tightrope of faculty support. 332-335
  
• Salvador Báez-Franceschi, Karen Le, Diana Velez:
  Web-based technologies: reaching their ultimate potential on restricted budgets. 336-339
  
• Kim Todd, Tabatha Verbick:
  Why can't I do it here?: using students as policy educators and enforcers. 340-342
  
• Sherri Yerk-Zwickl:
  Window to a new world: online freshman orientation via portal. 343-345
  
• Carrie McCoy, Rebecca Thurmond Fowler:
  "You are the key to security": establishing a successful security awareness program. 346-349
  
• Doug Stinnette:
  Attempts to automate client security at virginia commonwealth university. 350
  
• Christian J. Sinnett, Tammy Barr:
  Building a champagne helpdesk on a beer budget. 351-353
  
• Mark R. Ritschard:
  Building a computer lab that students will love: internet cafés and design studios. 354-356
  
• Richard Repasky:
  Easy access to remote graphical UNIX applications for windows users. 357-359
  
• Mark McCallister, Michael Kutyna, Daniel B. Delgado:
  Implementing high-performance grid computing in student computer labs. 360
  
• Elizabeth A. Evans, Carolyn M. Kotlas, Donna W. Bailey, Abe Crystal, Terri Buckner:
  It's eleven o'clock: do you know where your identity is? 361-363
  
• Meredith Irvin, R. Mark Koan:
  Let's get sTARTed!: creating an online technology orientation. 364-366
  
• John D. Lowe:
  Mac OS X tips and tricks in a lab environment. 367-368
  
• Rommel P. Feria:
  Providing effective ICT services using open source technologies: University of the Philippines experience. 369-371
  
• Trevor Murphy:
  Research based methods for using powerpoint, animation, and video for instruction. 372-374
  
• Gretchen Beck:
  Residential computing consultants: help center after hours and onsite. 375-376
  
• Paul A. Juliano:
  Residential student support. 377-378
  
• Kay Sommers, Barbara M. Robinson:
  Security awareness training for students at virginia commonwealth university. 379-380
  
• Karissa Miller, David Przybyla, Mahmoud Pegah:
  Soothing the many-headed beast: improving the rendering process in the world of 3D animation. 381-384
  
• Jeff Balvanz, Don Paulsen, Joe Struss:
  Spam software evaluation, training, and support: fighting back to reclaim the email inbox. 385-387
  
• Tammy Hohlt, Kristina A. Cunningham:
  Timeline to efficiency. 388-390
  

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