32. SIGUCCS 2004:
Baltimore, MD, USA Jennifer S. Whiting, Jayne Ashworth, Deborah Mateik (Eds.):
Proceedings of the 32nd Annual ACM SIGUCCS Conference on User Services 2004, Baltimore, MD, USA, October 10-13, 2004.
ACM 2004, ISBN 1-58113-869-5
Last update Sun May 26 03:06:53 2013
CET by the DBLP Team — Data released under the ODC-BY 1.0 license — See also our legal information page
- Keiko Pitter, Kevin T. Kelly, Michael Quiner:
BATTLE of the bandwidth.
- Frank W. Connolly, Daryl L. Nardick:
Beyond the technology.
- Brian Gardner:
Bringing laptops to class: the front lines of curricular computing.
- Alla Meleshevich, Jodi Millin:
Building a technology classroom: lessons learned at a small liberal arts college.
- Sarah H. Noell, Laura Grady:
Building a university IT community: strength through collaboration and partnerships.
- Andrew Stutzman:
Campus planning portfolio: using the peopleSoft portal to develop a planning website for middle states accreditation.
- Betsy Black, E. Axel Larsson:
A case study: implementing supportworks professional helpdesk at drew university.
- Thomas A. Gerace, Jean Mouton:
The challenges and successes of implementing an enterprise patch management solution.
- Debbie Mojta:
Communities of practice: dare to share the knowledge.
- Regina Davis, Sylvia Maxwell:
The comprehensive IT help desk: a single point-of-contact for the university community.
- Kyle Barger:
Condemned to repeat history: lessons I'm still learning.
- James B. Yucha:
Convenience: are you providing it?
- Elinor M. Madigan, Corey Petrulich, Kelly Motuk:
The cost of non-compliance: when policies fail.
- Paulette Robinson, Jason White, Daniel W. Denman:
Course evaluations online: putting a structure into place.
- Mark Allen Nakamura:
Creating a new channel for campus communication.
- Luis O. Hernández, Karen Wetherby, Mahmoud Pegah:
Dancing with the devil: faculty assessment process transformed with web technology.
- Nancy J. Bauer:
Demand, drag, or deal: persuading faculty to transform higher education.
- Justin Landry, Robyn C. Richard:
Deploying and taming the wireless beast.
- John V. Roberts:
Doing more with less for the good of all.
- John Saul:
Empowering staff: creation of a staff technology development center.
- Donna Patterson:
Encouraging and assisting faculty incorporation of innovative classroom technologies.
- Wayne Brown:
Enterprise resource planning (ERP) implementation planning and structure: a recipe for ERP success.
- E. Axel Larsson, Russell Sprague:
eXtreme deployment: distributing and configuring 450 student laptops in five hours.
- Paulette Robinson, Sharon Roushdy:
From innovators to majority: evolution in faculty webCT training.
- Julia Kosatka, Anita Bhakta:
From yellow stickies to the world-wide web: the evolution of problem tracking at the University of Houston.
- Douglas E. Ennis, Divyangi Anchan, Mahmoud Pegah:
The front line battle against P2P.
- Dave Pecora:
Getting better while getting less: improve your service without expanding your budget.
- Katherine Forbes-Pitt:
Getting rid of registration at the LSE.
- Fran Versace:
Growing our own: partnering with the city school district.
- David Przybyla, Karissa Miller, Mahmoud Pegah:
A holistic approach to high-performance computing: xgrid experience.
- Christopher Jones:
How long can we keep doing more with less?
- Kim Todd, Jon Rickman, Tabatha Verbick:
Implementing a network improvement action plan.
- Henry Moeller, Christine L. Vucinich:
Increasing student employee morale and retention by developing advanced employment opportunities: a Penn State perspective.
- David Dunn:
Information busters: communicating with your campus community.
- Christopher J. Higgins, Lenita Reeves, Eric Byrd:
Interactive online journaling: a campus-wide implementation of blogging software.
- Scott Harrigan:
Invert your training program: revisited.
- Robert A. Jefferis, Joseph T. Mansour:
IT strategic planning by a college within a university.
- Don Paulsen:
Leadership essentials: racilitation skills for improving group effectiveness.
- Robert L. Barley, Yancy Phillips:
Lessons learned from the novell and groupWise upgrade of the summer 2003 or "what we did on our summer vacation!".
- Chris Wiesemann:
Mac OS X panther imaging do's and don'ts.
- Terris B. Wolff:
Making technology accessible for the technophobe-moving social workers into the 21stcentury.
- Shahra Meshkaty, Jack W. Pope:
Managing faculty support: expectations and change in the classroom.
- Mark A. Adams:
Managing open access labs: "MacGyver principle".
- Ken Dietel:
Mastering IT change management step two: moving from ignorant anarchy to informed anarchy.
- John Saul:
Moving from training to teaching.
- Annie Saunders:
Online solutions: looking to the future of knowledgeBase management.
- Louis W. Canaiy, Mark R. Ritschard:
An open source print management system that works.
- Kenneth Janz, Susan Owen:
Organizationally supporting innovation in technology-enhanced instruction and research.
- Christian J. Sinnett, Tammy Barr:
OSU helpdesk: a cost-effective helpdesk solution for everyone.
- Crystal R. Miller, Henry R. Bent:
OS X: a ten-step program.
- Scott E. Hanselman, Luis O. Hernández, Divyangi Anchan, Mahmoud Pegah:
OS X: here we go again.
- Joelle Faulks:
Outsource this!: broaden support and reduce staff burnout.
- Wendy Pearle, Elizabeth Rugg:
Outsourcing the student resNet: (we've had enough!).
- Kristina A. Cunningham, Tammy Hohlt:
Paper copy to online: the push to get employees into the 21st century.
- Takashi Yamanoue:
A platform independent tool for evaluating performance of computing equipment for a computer laboratory.
- Joy Hathaway:
Project juggling: the evolution of a process.
- Teresa Crafton, Kenneth Janz:
Reenvisioning training: new partnerships and focus.
- Michael Pelikan, James Leous, Richard Pearce, Margaret E. Smith, Russell Vaught:
Searching for the needle in the haystack: taxonomies, tags and targets.
- Karen J. McRitchie:
Sleeping with their eyes open: a guide to student staff training.
- Doug Simpson:
Software's little helpers: managing your lab areas.
- Jason Wagner:
Soup to nuts: affordable tools for building and maintaining labs.
- Steven K. Brawn, R. Mark Koan, Kelly Caye:
Staying secure in an insecure world: 802.1x secure wireless computer connectivity for students, faculty, and staff to the campus network.
- Amanda Moos, Chad Talbert:
Stuck in nerdville: implementing a laptop checkout program via information commons.
- Andrew Stutzman:
Student employment system: the pros and cons of building a homegrown application and using student programmers.
- April Krukowski, Mark Reynolds:
Students as service champions: a success story.
- Gretchen A. Schultes, D. Elizabeth Miller, Janet Simons, Jesse Thomas:
Student technology consultants: they're not lab monitors anymore.
- Claire C. Lassalle, Robyn C. Richard:
The successes of centralization "merger of support services".
- Steven J. Timmins:
Tablet PC: blackboard to the web.
- Greg Pepper, Lorna Wong:
Taming the skyrocketing printing costs in campus computing labs with open source technology.
- Allan Jones:
Technology: illegal, immoral, or fattening?
- David J. Blezard:
Thin-clients for clusters: working ourselves out of a job?
- Dianne Brotherson:
Turning the titanic: changing a PIN to a password.
- Jack Lepak, Dan Metzger, Bryan Reagan:
UW-Madison student leadership project.
- Nancy P. Kutner:
Viruses, updates, and security: making the campus aware.
- Ellen Yu Borkowski, Jay Elvove, Christopher Higgins, Sonja Kueppers:
Voluntary centralization of user support in a de-centralized organization.
- Kelly Wainwright, Bruce Arnold:
Walking the tightrope of faculty support.
- Salvador Báez-Franceschi, Karen Le, Diana Velez:
Web-based technologies: reaching their ultimate potential on restricted budgets.
- Kim Todd, Tabatha Verbick:
Why can't I do it here?: using students as policy educators and enforcers.
- Sherri Yerk-Zwickl:
Window to a new world: online freshman orientation via portal.
- Carrie McCoy, Rebecca Thurmond Fowler:
"You are the key to security": establishing a successful security awareness program.
- Doug Stinnette:
Attempts to automate client security at virginia commonwealth university.
- Christian J. Sinnett, Tammy Barr:
Building a champagne helpdesk on a beer budget.
- Mark R. Ritschard:
Building a computer lab that students will love: internet cafés and design studios.
- Richard Repasky:
Easy access to remote graphical UNIX applications for windows users.
- Mark McCallister, Michael Kutyna, Daniel B. Delgado:
Implementing high-performance grid computing in student computer labs.
- Elizabeth A. Evans, Carolyn M. Kotlas, Donna W. Bailey, Abe Crystal, Terri Buckner:
It's eleven o'clock: do you know where your identity is?
- Meredith Irvin, R. Mark Koan:
Let's get sTARTed!: creating an online technology orientation.
- John D. Lowe:
Mac OS X tips and tricks in a lab environment.
- Rommel P. Feria:
Providing effective ICT services using open source technologies: University of the Philippines experience.
- Trevor Murphy:
Research based methods for using powerpoint, animation, and video for instruction.
- Gretchen Beck:
Residential computing consultants: help center after hours and onsite.
- Paul A. Juliano:
Residential student support.
- Kay Sommers, Barbara M. Robinson:
Security awareness training for students at virginia commonwealth university.
- Karissa Miller, David Przybyla, Mahmoud Pegah:
Soothing the many-headed beast: improving the rendering process in the world of 3D animation.
- Jeff Balvanz, Don Paulsen, Joe Struss:
Spam software evaluation, training, and support: fighting back to reclaim the email inbox.
- Tammy Hohlt, Kristina A. Cunningham:
Timeline to efficiency.