33. SIGUCCS 2005:
Monterey, CA, USA Cynthia A. Murnan, Kelly Wainwright, Chris Jones (Eds.):
Proceedings of the 33rd Annual ACM SIGUCCS Conference on User Services 2005, Monterey, CA, USA, November 6-9, 2005.
ACM 2005, ISBN 1-59593-200-3
Last update Tue May 21 00:13:40 2013
CET by the DBLP Team — Data released under the ODC-BY 1.0 license — See also our legal information page
- Dan Albrich:
Automating windows security: building a security CD.
- David J. Blezard:
Looking outwards: extending services to departmental labs.
- Thomas Bohlke, Amy Magno:
"All in one" is the way to go...building a XP professional hardware independent image.
- Jason Brand, Jeff Balvanz:
Automation is a breeze with AutoIt.
- Jason Brand, Alan Vetter, Jace McDaniel:
Conversing with customers.
- Kimberly H. Brookes, Susan K. Lees:
Oh no!: they want me to support students' computers...?
- Melody Childs:
CARPE DIEM: seizing the day and reaping the benefit of student involvement in tools development.
- André G. Chinn:
Network based home directories using OS X serv.
- Patrick Chinn:
The department apprentice program: providing support on a decentralized campus.
- Michael D. Ciocco, Neil Toporski, Michael Dorris:
Developing a synchronous web seminar application for online learning.
- Alison Cruess:
- David Davenport:
Developing an eLearning support model.
- Daniel B. Delgado:
Automation & delegation to reduce lab management workload.
- Tanya Dunlap:
Going beyond the call of duty: the implementation and support of OMNI.
- Janice G. El-Bayoumi:
Leveraging student owned laptops on campus: I can't connect to the network. can you help me?
- Douglas E. Ennis:
The wireless tightrope: an economical, secure, and user friendly approach for the wireless campus.
- Kristi Evans, W. Teresa Jones:
Building an IT help desk: from zero to hero.
- Mat Felthousen:
Combining audio/visual and computing support.
- Kathryn Fletcher:
Storm stories: surviving an upgrade to WebCT Vista.
- Jeanette Gauthier, Almond D. Dillard:
Casting nets in the waters of adaptive technology.
- Alessandro Genco, Giuseppe Reina, Paolo Raccuglia, Giuseppe Santoro, Laura Lovecchio, Salvatore Sorce, Rosario Messineo, Giorgia Di Stefano:
An augmented campus design for context-aware service provision.
- Thomas A. Gerace, Huseyin Cavusoglu:
The critical elements of patch management.
- James A. Greathouse:
Training: tackling the task of reeling them in.
- Scott E. Hanselman, David Przybyla:
Printing in today's academic labs: not exactly what Gutenberg had in mind.
- Alan Hebert, Allan Chen:
A new collaborative software package: TeamSpace at Stanford University.
- Richard A. Henders, Bill Opdyke:
Detecting intruders on a campus network: might the threat be coming from within?
- Motohiro Ichikawa, Yutaka Nakamura, Eiji Kawai, Kazutoshi Fujikawa, Hideki Sunahara:
NAS: the NAIST user authorization management system for network accesses in consideration of system administration volunteers.
- Kenneth Janz, Emily Gruenert:
Developing a comprehensive communication strategy to meet the needs of various stakeholder groups.
- Carol Jarom, Beth Miller:
Students: heal thyself.
- Kathy Kirchner:
Going from 0 to 60 in 20 years: transitioning a help desk into a multi-function support center.
- Simon Kissler, Owen Hoyt:
Using thin client technology to reduce complexity and cost.
- Brandon Koeller, Karalee Woody:
Imaging, security, configuration, and maintenance for the masses.
- Hidekatsu Koike, Takahiko Ishikawa, Kiyoshi Akama, Masaki Chiba, Katsunori Miura:
Developing an e-learning System which enhances students' academic motivation.
- Adam Krob, Kris Koenig:
Stemming the tide: laptop support without a mandate.
- Cara Lane, Karalee Woody, Greg Yamashiro:
Mapping the changing technological landscape: The university of Washington's 2005 faculty and student surveys on educational technology.
- Lynda S. LaRoche, Michael V. Whitesell, Frank E. Gilbert, Angela P. Smock:
Creative action teams: innovative opportunities for team work.
- E. Axel Larsson:
A case study: implementing novell identity management at Drew University.
- Claire C. Lassalle, Guy J. Lavergne:
Sharing knowledge with peers: return on your investment.
- David E. Alexander, Claire C. Lassalle, Lori C. Steib:
Manning the boat with a diverse (non-traditional) crew.
- Michael Lazenka:
The evolution of software distribution: where did we come from and where are we heading?
- Judith Oates Lewandowski:
Creating a culture of technical caution: addressing the issues of security, privacy protection and the ethical use of technology.
- Stephen G. Lewis, Sara K. Rodgers:
Universal imaging: revolutionizing desktop support.
- Christine Arteaga, Terri Lucas:
So many labs: so little time.
- David P. Lytle, Veronica Resendez, Robert August:
Security in the residential network.
- Amy Magno, Thomas Bohlke:
From 0 - 60 in 4.2 seconds supporting the RESNET.
- Joni Mason, Marilee Tuomanen:
TECH spyware raid: the PEA matrix.
- Hideo Masuda, Akinori Saitoh, Michio Nakanishi, Seigo Yasutome:
Diskless linux system with unionfs for an educational computer center.
- Sylvia Maxwell, Regina Davis:
From soup to nuts the comprehensive IT help desk.
- Owen G. McGrath:
Gauging adoptability: a case study of e-portfolio template development.
- Jeni McIntosh-Elkins, Mike Rabe:
THE fish! philosophy®: customer service from the fishbow.
- Karen McRitchie:
Navigating the great learning barrier reef: active training ideas to make learning fun!
- Patti Mitch:
Pooling efforts to cast for better student employees.
- Brien G. Muller, Mark A. Bauer:
Is your resNet support boat sinking?: try outsourcing!
- Joseph M. Murphy:
The water is wide: network security at Kenyon College, 1995-2005.
- Ben Salzberg, Trevor Murphy:
LaTeX: when word fails you.
- Trevor Murphy:
Multiple solutions for digitizing equations for students.
- Scott A. Myron, Richard Knepper, Matthew R. Link, Craig A. Stewart:
PubsOnline: open source bibliography database.
- Rick Neal:
No parking!: (and other library technology quandaries).
- Karla Nelson, Tammie Kramolis, Teresa Kramolis:
Open your eyes...speak your mind...help desk communicating.
- Dave Nevin, Mary A. Brock, Christian J. Sinnett:
New customers, new challenges, new structure: realigning support to survive massive growth.
- Ron Nichols, Karl Hassler:
Time To start charging for cleaning student computers?
- Cathy O'Bryan:
Online and instructor-led technical training: a charge-back model that works!
- Kerrie O'Connor, Anne Valerio, Debra Dexter:
Providing technology orientation for new faculty and staff.
- Jim Osborn:
Scheduling student employees doesn't have to make you crazy.
- Jim Osborn:
Supervising students in satellite locations: overlords need minions!
- Makoto Otani, Katsuhiko Eguchi, Hirofumi Eto, Kenzi Watanabe, Shin-ichi Tadaki, Yoshiaki Watanabe:
Implementation of IPv6 functions for a network user authentication system opengate.
- Susan Owen, Kenneth Janz:
Tying benchmarks and metrics to evaluations and organizational performance: the role of facilitating activities.
- Cherry Keahey Owen:
QUICK scheduler a time-saving tool for scheduling class sections.
- Alfred Padeletti, Berthenia Coltrane, Richard Kline:
Customer service: help for the help desk.
- Vivian Pair, Debby Boyle:
Internal and external communication and collaboration: building a strong help desk environment.
- Donna M. Patterson, Lanie Steinwart:
Classroom technology: assisting faculty in finding weapons of mass instruction.
- Rita Pavolka, Veronica Mount, Amy Neymeyr, Carol Rhodes:
From waterfall to rapid prototyping: supporting enterprise-wide adoption of the oncourse collaboration and learning (CL) environment at Indiana University.
- Teresa K. Pearson:
Schooling our consultants for a sea of residents.
- Jerry Ringel, Andrea Mox, Jason Musselman:
Desktop management: reeling in the great white whale.
- John V. Samuel, Takuya Noguchi:
Higher quality for less: IT user surveys over the web.
- Anita Schwartz, Cindy Guerrazzi:
You can never be too thin: skinny-client technology.
- Doug L. Simpson:
Content for one: developing a personal content management system.
- Jeff Smith:
LabDisplay: bringing computer lab management into the new millennium.
- Jolanta Soltis, Pritesh P. Patel, Brian Whitworth:
Designing a new employee orientation (NEO) system.
- Amanda Spear:
If you build it, they will come: implementing a distributed desktop support program that works.
- Russell Sprague:
Revision control practices applied to computer configurations.
- Mike Stanley:
Doing more with less: departmental labs support.
- Rachael Stanley:
Computer lab management: serving our customers through communication.
- Robert Strazzarino, Tyson R. Henry:
Volunteerism: a new idea for filling university information technology needs.
- Cathy A. Tabor, Patricia G. DeWalt:
IT open house: what it can do for your organization.
- Kim Todd, Lori Mardis, Patricia Wyatt:
We've come a long way, baby!: but where women and technology are concerned, have we really?
- Kim Todd, Tabatha Verbick:
Baiting the hook: catching and keeping quality student employees through professional development and non-numeric incentives.
- Kim Todd, Lori Mardis, Patricia Wyatt:
Synergy in action: when information systems and library services collaborate to create successful client-centered computing labs.
- Joana Trimble:
The I.T. circuit certificate: training for the future.
- Patrick Valiquette, Myra Williams, Nancy P. Kutner, Ed Seeger:
Rensselaer's mobile computing program a whale of an idea!
- Michael Vedders, Paul Boyum:
Helping students help themselves: malware removal.
- Tabatha Verbick, Merlin Miller:
PERTs: the support side solution to residential computing.
- Benjamin Villanueva, Brett Cook:
Providing students 24/7 virtual access and hands-on training using vmware GSX server.
- M. Scott Walters:
NUBB: a network usage-based billing system.
- Janice Ward:
Reeling in new ideas for training student support consultants.
- John S. Wasileski:
Learning organization principles & project management.
- Stephen Wassef, Rodrigo Reis, Dragan Lazin:
ResNet management: Wayne State University's experience supporting cisco clean access agent.
- Kate Webster, David Dyar:
Using a database-driven website to track sensitive data use.
- Michael White, Jim Matson:
Projectors, laptops, and remotes, oh my!: taming the lions and tigers and bears of classroom technology-the UWF model.
- Karalee Woody, Brandon Koeller, Damien Koemans:
Advanced technologies studios.
- Takashi Yamanoue, Michio Nakanishi, Atsushi Nakamura, Izumi Fuse, Ikuya Murata, Shozo Fukada, Takahiro Tagawa, Tatsumi Takeo, Shigeto Okabe, Tsuneo Yamada:
Digital video clips covering computer ethics in higher education.
- Mike Yohe, Rick AmRhein:
I.T.'s not your parents' library: no box required.