33. SIGUCCS 2005: Monterey, CA, USA

• Dan Albrich:
  Automating windows security: building a security CD. 1-4
  
• David J. Blezard:
  Looking outwards: extending services to departmental labs. 5-8
  
• Thomas Bohlke, Amy Magno:
  "All in one" is the way to go...building a XP professional hardware independent image. 9-11
  
• Jason Brand, Jeff Balvanz:
  Automation is a breeze with AutoIt. 12-15
  
• Jason Brand, Alan Vetter, Jace McDaniel:
  Conversing with customers. 16-18
  
• Kimberly H. Brookes, Susan K. Lees:
  Oh no!: they want me to support students' computers...? 19-24
  
• Melody Childs:
  CARPE DIEM: seizing the day and reaping the benefit of student involvement in tools development. 25-28
  
• André G. Chinn:
  Network based home directories using OS X serv. 29-32
  
• Patrick Chinn:
  The department apprentice program: providing support on a decentralized campus. 33-35
  
• Michael D. Ciocco, Neil Toporski, Michael Dorris:
  Developing a synchronous web seminar application for online learning. 36-39
  
• Alison Cruess:
  Customer-facing communication. 40-43
  
• David Davenport:
  Developing an eLearning support model. 44-47
  
• Daniel B. Delgado:
  Automation & delegation to reduce lab management workload. 48-52
  
• Tanya Dunlap:
  Going beyond the call of duty: the implementation and support of OMNI. 53-57
  
• Janice G. El-Bayoumi:
  Leveraging student owned laptops on campus: I can't connect to the network. can you help me? 58-61
  
• Douglas E. Ennis:
  The wireless tightrope: an economical, secure, and user friendly approach for the wireless campus. 62-67
  
• Kristi Evans, W. Teresa Jones:
  Building an IT help desk: from zero to hero. 68-74
  
• Mat Felthousen:
  Combining audio/visual and computing support. 75-82
  
• Kathryn Fletcher:
  Storm stories: surviving an upgrade to WebCT Vista. 83-87
  
• Jeanette Gauthier, Almond D. Dillard:
  Casting nets in the waters of adaptive technology. 88-91
  
• Alessandro Genco, Giuseppe Reina, Paolo Raccuglia, Giuseppe Santoro, Laura Lovecchio, Salvatore Sorce, Rosario Messineo, Giorgia Di Stefano:
  An augmented campus design for context-aware service provision. 92-97
  
• Thomas A. Gerace, Huseyin Cavusoglu:
  The critical elements of patch management. 98-101
  
• James A. Greathouse:
  Training: tackling the task of reeling them in. 102-104
  
• Scott E. Hanselman, David Przybyla:
  Printing in today's academic labs: not exactly what Gutenberg had in mind. 105-108
  
• Alan Hebert, Allan Chen:
  A new collaborative software package: TeamSpace at Stanford University. 109-112
  
• Richard A. Henders, Bill Opdyke:
  Detecting intruders on a campus network: might the threat be coming from within? 113-117
  
• Motohiro Ichikawa, Yutaka Nakamura, Eiji Kawai, Kazutoshi Fujikawa, Hideki Sunahara:
  NAS: the NAIST user authorization management system for network accesses in consideration of system administration volunteers. 118-121
  
• Kenneth Janz, Emily Gruenert:
  Developing a comprehensive communication strategy to meet the needs of various stakeholder groups. 122-129
  
• Carol Jarom, Beth Miller:
  Students: heal thyself. 130-131
  
• Kathy Kirchner:
  Going from 0 to 60 in 20 years: transitioning a help desk into a multi-function support center. 132-137
  
• Simon Kissler, Owen Hoyt:
  Using thin client technology to reduce complexity and cost. 138-140
  
• Brandon Koeller, Karalee Woody:
  Imaging, security, configuration, and maintenance for the masses. 141-146
  
• Hidekatsu Koike, Takahiko Ishikawa, Kiyoshi Akama, Masaki Chiba, Katsunori Miura:
  Developing an e-learning System which enhances students' academic motivation. 147-150
  
• Adam Krob, Kris Koenig:
  Stemming the tide: laptop support without a mandate. 151-153
  
• Cara Lane, Karalee Woody, Greg Yamashiro:
  Mapping the changing technological landscape: The university of Washington's 2005 faculty and student surveys on educational technology. 154-159
  
• Lynda S. LaRoche, Michael V. Whitesell, Frank E. Gilbert, Angela P. Smock:
  Creative action teams: innovative opportunities for team work. 160-164
  
• E. Axel Larsson:
  A case study: implementing novell identity management at Drew University. 165-170
  
• Claire C. Lassalle, Guy J. Lavergne:
  Sharing knowledge with peers: return on your investment. 171-174
  
• David E. Alexander, Claire C. Lassalle, Lori C. Steib:
  Manning the boat with a diverse (non-traditional) crew. 175-178
  
• Michael Lazenka:
  The evolution of software distribution: where did we come from and where are we heading? 179-183
  
• Judith Oates Lewandowski:
  Creating a culture of technical caution: addressing the issues of security, privacy protection and the ethical use of technology. 184-187
  
• Stephen G. Lewis, Sara K. Rodgers:
  Universal imaging: revolutionizing desktop support. 188-191
  
• Christine Arteaga, Terri Lucas:
  So many labs: so little time. 192-196
  
• David P. Lytle, Veronica Resendez, Robert August:
  Security in the residential network. 197-201
  
• Amy Magno, Thomas Bohlke:
  From 0 - 60 in 4.2 seconds supporting the RESNET. 202-204
  
• Joni Mason, Marilee Tuomanen:
  TECH spyware raid: the PEA matrix. 205-206
  
• Hideo Masuda, Akinori Saitoh, Michio Nakanishi, Seigo Yasutome:
  Diskless linux system with unionfs for an educational computer center. 207-210
  
• Sylvia Maxwell, Regina Davis:
  From soup to nuts the comprehensive IT help desk. 211-213
  
• Owen G. McGrath:
  Gauging adoptability: a case study of e-portfolio template development. 214-217
  
• Jeni McIntosh-Elkins, Mike Rabe:
  THE fish! philosophy®: customer service from the fishbow. 218-223
  
• Karen McRitchie:
  Navigating the great learning barrier reef: active training ideas to make learning fun! 224-227
  
• Patti Mitch:
  Pooling efforts to cast for better student employees. 228-232
  
• Brien G. Muller, Mark A. Bauer:
  Is your resNet support boat sinking?: try outsourcing! 233-236
  
• Joseph M. Murphy:
  The water is wide: network security at Kenyon College, 1995-2005. 237-240
  
• Ben Salzberg, Trevor Murphy:
  LaTeX: when word fails you. 241-243
  
• Trevor Murphy:
  Multiple solutions for digitizing equations for students. 244-246
  
• Scott A. Myron, Richard Knepper, Matt Link, Craig Stewart:
  PubsOnline: open source bibliography database. 247-249
  
• Rick Neal:
  No parking!: (and other library technology quandaries). 250-252
  
• Karla Nelson, Tammie Kramolis, Teresa Kramolis:
  Open your eyes...speak your mind...help desk communicating. 253-256
  
• Dave Nevin, Mary A. Brock, Christian J. Sinnett:
  New customers, new challenges, new structure: realigning support to survive massive growth. 257-261
  
• Ron Nichols, Karl Hassler:
  Time To start charging for cleaning student computers? 262-265
  
• Cathy O'Bryan:
  Online and instructor-led technical training: a charge-back model that works! 266-269
  
• Kerrie O'Connor, Anne Valerio, Debra Dexter:
  Providing technology orientation for new faculty and staff. 270-272
  
• Jim Osborn:
  Scheduling student employees doesn't have to make you crazy. 273-276
  
• Jim Osborn:
  Supervising students in satellite locations: overlords need minions! 277-282
  
• Makoto Otani, Katsuhiko Eguchi, Hirofumi Eto, Kenzi Watanabe, Shin-ichi Tadaki, Yoshiaki Watanabe:
  Implementation of IPv6 functions for a network user authentication system opengate. 283-286
  
• Susan Owen, Kenneth Janz:
  Tying benchmarks and metrics to evaluations and organizational performance: the role of facilitating activities. 287-293
  
• Cherry Keahey Owen:
  QUICK scheduler a time-saving tool for scheduling class sections. 294-298
  
• Alfred Padeletti, Berthenia Coltrane, Richard Kline:
  Customer service: help for the help desk. 299-304
  
• Vivian Pair, Debby Boyle:
  Internal and external communication and collaboration: building a strong help desk environment. 305-309
  
• Donna M. Patterson, Lanie Steinwart:
  Classroom technology: assisting faculty in finding weapons of mass instruction. 310-311
  
• Rita Pavolka, Veronica Mount, Amy Neymeyr, Carol Rhodes:
  From waterfall to rapid prototyping: supporting enterprise-wide adoption of the oncourse collaboration and learning (CL) environment at Indiana University. 312-319
  
• Teresa K. Pearson:
  Schooling our consultants for a sea of residents. 320-325
  
• Jerry Ringel, Andrea Mox, Jason Musselman:
  Desktop management: reeling in the great white whale. 326-332
  
• John V. Samuel, Takuya Noguchi:
  Higher quality for less: IT user surveys over the web. 333-335
  
• Anita Schwartz, Cindy Guerrazzi:
  You can never be too thin: skinny-client technology. 336-337
  
• Doug L. Simpson:
  Content for one: developing a personal content management system. 338-342
  
• Jeff Smith:
  LabDisplay: bringing computer lab management into the new millennium. 343-348
  
• Jolanta Soltis, Pritesh P. Patel, Brian Whitworth:
  Designing a new employee orientation (NEO) system. 349-352
  
• Amanda Spear:
  If you build it, they will come: implementing a distributed desktop support program that works. 353-355
  
• Russell Sprague:
  Revision control practices applied to computer configurations. 356-359
  
• Mike Stanley:
  Doing more with less: departmental labs support. 360-365
  
• Rachael Stanley:
  Computer lab management: serving our customers through communication. 366-371
  
• Robert Strazzarino, Tyson R. Henry:
  Volunteerism: a new idea for filling university information technology needs. 372-375
  
• Cathy A. Tabor, Patricia G. DeWalt:
  IT open house: what it can do for your organization. 376-379
  
• Kim Todd, Lori Mardis, Patricia Wyatt:
  We've come a long way, baby!: but where women and technology are concerned, have we really? 380-387
  
• Kim Todd, Tabatha Verbick:
  Baiting the hook: catching and keeping quality student employees through professional development and non-numeric incentives. 388-394
  
• Kim Todd, Lori Mardis, Patricia Wyatt:
  Synergy in action: when information systems and library services collaborate to create successful client-centered computing labs. 395-400
  
• Joana Trimble:
  The I.T. circuit certificate: training for the future. 401-404
  
• Patrick Valiquette, Myra Williams, Nancy P. Kutner, Ed Seeger:
  Rensselaer's mobile computing program a whale of an idea! 405-410
  
• Michael Vedders, Paul Boyum:
  Helping students help themselves: malware removal. 411-414
  
• Tabatha Verbick, Merlin Miller:
  PERTs: the support side solution to residential computing. 415-420
  
• Benjamin Villanueva, Brett Cook:
  Providing students 24/7 virtual access and hands-on training using vmware GSX server. 421-425
  
• M. Scott Walters:
  NUBB: a network usage-based billing system. 426-429
  
• Janice Ward:
  Reeling in new ideas for training student support consultants. 430-434
  
• John S. Wasileski:
  Learning organization principles & project management. 435-439
  
• Stephen Wassef, Rodrigo Reis, Dragan Lazin:
  ResNet management: Wayne State University's experience supporting cisco clean access agent. 440-446
  
• Kate Webster, David Dyar:
  Using a database-driven website to track sensitive data use. 447-449
  
• Michael White, Jim Matson:
  Projectors, laptops, and remotes, oh my!: taming the lions and tigers and bears of classroom technology-the UWF model. 450-452
  
• Karalee Woody, Brandon Koeller, Damien Koemans:
  Advanced technologies studios. 453-455
  
• Takashi Yamanoue, Michio Nakanishi, Atsushi Nakamura, Izumi Fuse, Ikuya Murata, Shozo Fukada, Takahiro Tagawa, Tatsumi Takeo, Shigeto Okabe, Tsuneo Yamada:
  Digital video clips covering computer ethics in higher education. 456-461
  
• Mike Yohe, Rick AmRhein:
  I.T.'s not your parents' library: no box required. 462-465