Sameh Al-Natour

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2008

2 Ronald T. Cenfetelli, Izak Benbasat, Sameh Al-Natour: Addressing the What and How of Online Services: Positioning Supporting-Services Functionality and Service Quality for Business-to-Consumer Success. Information Systems Research 19(2): 161-181 (2008)

2005

1 Ronald T. Cenfetelli, Izak Benbasat, Sameh Al-Natour: Information Technology Mediated Customer Service: A Functional Perspective. ICIS 2005

	2008
2		Ronald T. Cenfetelli, Izak Benbasat, Sameh Al-Natour: Addressing the What and How of Online Services: Positioning Supporting-Services Functionality and Service Quality for Business-to-Consumer Success. Information Systems Research 19(2): 161-181 (2008)
	2005
1		Ronald T. Cenfetelli, Izak Benbasat, Sameh Al-Natour: Information Technology Mediated Customer Service: A Functional Perspective. ICIS 2005

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