 | 2007 |
|---|
| 6 |       | Larisa Shwartz,
Naga Ayachitula,
Melissa J. Buco,
Genady Grabarnik,
Maheswaran Surendra,
Christopher Ward,
Steve Weinberger:
IT Service Provider's Multi-Customer and Multi-Tenant Environments.
CEC/EEE 2007: 559-566 |
| 5 | | Naga Ayachitula,
Melissa J. Buco,
Yixin Diao,
Bradford Fisher,
David Loewenstern,
Christopher Ward:
IT Service Management Automation - An Automation Centric Approach Leveraging Configuration Control, Audit Verification and Process Analytics.
DSOM 2007: 195-198 |
| 4 | | Naga Ayachitula,
Melissa J. Buco,
Yixin Diao,
Maheswaran Surendra,
Raju Pavuluri,
Larisa Shwartz,
Christopher Ward:
IT service management automation - A hybrid methodology to integrate and orchestrate collaborative human centric and automation centric workflows.
IEEE SCC 2007: 574-581 |
| 3 | | Larisa Shwartz,
Naga Ayachitula,
Melissa J. Buco,
Maheswaran Surendra,
Christopher Ward,
Steve Weinberger:
Service Provider Considerations for IT Service Management.
Integrated Network Management 2007: 757-760 |
| 2 | | Hari Madduri,
Shepherd S. B. Shi,
Ron Baker,
Naga Ayachitula,
Laura Shwartz,
Maheswaran Surendra,
Carole Corley,
Messaoud Benantar,
Sushma Patel:
A configuration management database architecture in support of IBM Service Management.
IBM Systems Journal 46(3): 441-458 (2007) |
| 2005 |
|---|
| 1 | | Naga Ayachitula,
Shu-Ping Chang,
Larisa Shwartz,
Maheswaran Surendra:
Collaborative End-Point Service Modulation System (COSMOS).
WISE 2005: 660-668 |
