 | 2009 |
|---|
| 8 |       | Eser Kandogan,
Eben M. Haber,
John H. Bailey,
Paul P. Maglio:
Studying Reactive, Risky, Complex, Long-Spanning, and Collaborative Work: The Case of IT Service Delivery.
HCI (4) 2009: 504-513 |
| 2008 |
|---|
| 7 | | Eser Kandogan,
John H. Bailey,
Paul P. Maglio,
Eben M. Haber:
Policy-based IT automation: the role of human judgment.
CHIMIT 2008: 9 |
| 2007 |
|---|
| 6 | | Eben M. Haber,
John H. Bailey:
Design guidelines for system administration tools developed through ethnographic field studies.
CHIMIT 2007: 1 |
| 5 | | John H. Bailey,
Eser Kandogan,
Eben M. Haber,
Paul P. Maglio:
Activity-based management of IT service delivery.
CHIMIT 2007: 5 |
| 4 | | James C. Spohrer,
Paul P. Maglio,
John H. Bailey,
Daniel Gruhl:
Steps Toward a Science of Service Systems.
IEEE Computer 40(1): 71-77 (2007) |
| 2005 |
|---|
| 3 | | Rob Barrett,
Paul P. Maglio,
Eser Kandogan,
John H. Bailey:
Usable autonomic computing systems: The system administrators' perspective.
Advanced Engineering Informatics 19(3): 213-221 (2005) |
| 2004 |
|---|
| 2 | | Rob Barrett,
Paul P. Maglio,
Eser Kandogan,
John H. Bailey:
Usable Autonomic Computing Systems: The Administrator's.
ICAC 2004: 18-26 |
| 1996 |
|---|
| 1 | | Bob G. Witmer,
John H. Bailey,
Bruce W. Knerr,
Kimberly C. Parsons:
Virtual spaces and real world places: transfer of route knowledge.
Int. J. Hum.-Comput. Stud. 45(4): 413-428 (1996) |
