| * | 2006 | |
|---|---|---|
| 3 | EE | Betsy Black, E. Axel Larsson: Beyond simple e-mail: upgrading an entire campus to enterprise e-mail and calendaring with groupwise. SIGUCCS 2006: 24-27 |
| 2004 | ||
| 2 | EE | Betsy Black, E. Axel Larsson: A case study: implementing supportworks professional helpdesk at drew university. SIGUCCS 2004: 26-29 |
| 2000 | ||
| 1 | John Saul, Betsy Black, Erik Larsson: Helpdesk.Drew.Edu: Home Growing a Helpdesk Solution Using Open-Source Technology. SIGUCCS 2000: 289-293 | |
| 1 | E. Axel Larsson | [2] [3] |
| 2 | Erik Larsson | [1] |
| 3 | John Saul | [1] |