John M. Borton

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2001

2 John M. Borton: The changing face of software support: the impact of the Internet on customer support and support personnel. SIGCPR 2001: 157-161

1993

1 John M. Borton, James C. Brancheau: Does an Effective Information Technology Implementation Process Guarantee Success? Diffusion, Transfer and Implementation of Information Technology 1993: 159-178

	2001
2		John M. Borton: The changing face of software support: the impact of the Internet on customer support and support personnel. SIGCPR 2001: 157-161
	1993
1		John M. Borton, James C. Brancheau: Does an Effective Information Technology Implementation Process Guarantee Success? Diffusion, Transfer and Implementation of Information Technology 1993: 159-178

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