 | 2009 |
|---|
| 7 |       | Jakita O. Thomas,
Yolanda A. Rankin,
Neil Boyette:
Self service technologies: eliminating pain points of traditional call centers.
CHIMIT 2009 |
| 2007 |
|---|
| 6 |  | Isaac Cheng,
Vikas Krishna,
Neil Boyette,
Joel Bethea:
Towards and Agile Service System for a Global Call Center.
BPSC 2007: 125-137 |
| 5 | | Isaac Cheng,
Neil Boyette,
Joel Bethea,
Vikas Krishna:
A Model and Rule Driven Approach to Service Integration with Eclipse Modeling Framework.
ICSOC 2007: 474-484 |
| 2006 |
|---|
| 4 | | Isaac Cheng,
Neil Boyette,
Vikas Krishna:
Towards a Low-Cost High-Quality Service Call Architecture.
IEEE SCC 2006: 261-264 |
| 3 | | Deepak Ramachandran,
Neil Boyette,
Isaac Cheng,
Vikas Krishna,
Savitha Srinivasan:
Towards Scaleable and Adaptive Document Routing Services.
IEEE SCC 2006: 311-314 |
| 2005 |
|---|
| 2 | | Neil Boyette,
Vikas Krishna,
Savitha Srinivasan:
Eclipse modeling framework for document management.
ACM Symposium on Document Engineering 2005: 220-222 |
| 1 | | Isaac Cheng,
Savitha Srinivasan,
Neil Boyette:
Exploiting XML technologies for intelligent document routing.
ACM Symposium on Document Engineering 2005: 26-28 |
