- CSB - MetaPress - Google - Bing - Yahoo
 | 2004 | |
|---|---|---|
| 3 |      | Dianne Brotherson: Turning the titanic: changing a PIN to a password. SIGUCCS 2004: 315-318 |
| 2002 | ||
| 2 | | Dianne Brotherson: Has your help desk graduated yet? SIGUCCS 2002: 220-221 |
| 2000 | ||
| 1 |  | Dianne Brotherson: There is No Such Thing as Free Support. SIGUCCS 2000: 29-32 |