| 2004 | ||
|---|---|---|
| 3 | Irina Ceaparu, Jonathan Lazar, Katie Bessière, John P. Robinson, Ben Shneiderman: Determining Causes and Severity of End-User Frustration. Int. J. Hum. Comput. Interaction 17(3): 333-356 (2004) | |
| 2 | Irina Ceaparu, Ben Shneiderman: Finding governmental statistical data on the Web: A study of categorically organized links for the FedStats topics page. JASIST 55(11): 1008-1015 (2004) | |
| 2003 | ||
| 1 | Jonathan Lazar, Adam Jones, Katie Bessière, Irina Ceaparu, Ben Shneiderman: User Frustration with Technology in the Workplace. AMCIS 2003: 283 | |
| 1 | Katie Bessière | [1] [3] |
| 2 | Adam Jones | [1] |
| 3 | Jonathan Lazar | [1] [3] |
| 4 | John P. Robinson | [3] |
| 5 | Ben Shneiderman | [1] [2] [3] |
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