Alison Cruess

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2006

3 Alison Cruess: Architecting change from the inside out. SIGUCCS 2006: 70-73

2005

2 Alison Cruess: Customer-facing communication. SIGUCCS 2005: 40-43

2002

1 Alison Cruess: Transforming a help desk from average to excellent. SIGUCCS 2002: 229-231

	2006
3		Alison Cruess: Architecting change from the inside out. SIGUCCS 2006: 70-73
	2005
2		Alison Cruess: Customer-facing communication. SIGUCCS 2005: 40-43
	2002
1		Alison Cruess: Transforming a help desk from average to excellent. SIGUCCS 2002: 229-231