M. Degener

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1999

1 H.-J. Rothe, A.-M. Metz, M. Degener: Mental load of call centre agents. HCI (2) 1999: 1321-1326

	1999
1		H.-J. Rothe, A.-M. Metz, M. Degener: Mental load of call centre agents. HCI (2) 1999: 1321-1326

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