- CSB - MetaPress - Google - Bing - Yahoo
 | 2007 | |
|---|---|---|
| 1 |      | Naga Ayachitula, Melissa J. Buco, Yixin Diao, Bradford Fisher, David Loewenstern, Christopher Ward: IT Service Management Automation - An Automation Centric Approach Leveraging Configuration Control, Audit Verification and Process Analytics. DSOM 2007: 195-198 |
| 1 | Naga Ayachitula | [1] |
| 2 | Melissa J. Buco | [1] |
| 3 | Yixin Diao | [1] |
| 4 | David Loewenstern | [1] |
| 5 | Christopher Ward | [1] |