 | 2009 |
|---|
| 5 |       | Lia Patrício,
João Falcão e Cunha,
Raymond P. Fisk:
Requirements engineering for multi-channel services: the SEB method and its application to a multi-channel bank.
Requir. Eng. 14(3): 209-227 (2009) |
| 2004 |
|---|
| 4 | | Lia Patrício,
João Falcão e Cunha,
Raymond P. Fisk,
Nuno Jardim Nunes:
Designing interaction experiences for multi-platform service provision with essential use cases.
IUI 2004: 298-300 |
| 3 | | Lia Patrício,
Raymond P. Fisk,
João Falcão e Cunha,
Nuno Jardim Nunes:
Customer Experience Requirements for Multi-platform Service Interaction: Bringing Services Marketing to the Elicitation of User Requirements.
RE 2004: 26-35 |
| 2003 |
|---|
| 2 | | Lia Patrício,
João Falcão e Cunha,
Raymond P. Fisk,
Nuno Jardim Nunes:
Addressing Marketing Requirements in User-Interface Design for Multiple Platforms.
DSV-IS 2003: 331-345 |
| 1 | | Lia Patrício,
João Falcão e Cunha,
Raymond P. Fisk,
Oscar Pastor:
Essential Use Cases in the Design of Multi-channel Service Offerings - A Study of Internet Banking.
ICWE 2003: 468-471 |
