| 2009 | ||
|---|---|---|
| 2 | Itay Gurvich, Ward Whitt: Queue-and-Idleness-Ratio Controls in Many-Server Service Systems. Math. Oper. Res. 34(2): 363-396 (2009) | |
| 1 | Itay Gurvich, Mor Armony, Constantinos Maglaras: Cross-Selling in a Call Center with a Heterogeneous Customer Population. Operations Research 57(2): 299-313 (2009) | |
| 1 | Mor Armony | [1] |
| 2 | Constantinos Maglaras | [1] |
| 3 | Ward Whitt | [2] |