| 2009 | ||
|---|---|---|
| 2 | Yixin Diao, Aliza Heching: Workload Management in Dynamic IT Service Delivery Organizations. DSOM 2009: 123-137 | |
| 2008 | ||
| 1 | Abhijit Bose, Aliza Heching, Sambit Sahu: A Framework for Model-Based Continuous Improvement of Global IT Service Delivery Operations. IEEE SCC (2) 2008: 197-204 | |
| 1 | Abhijit Bose | [1] |
| 2 | Yixin Diao | [2] |
| 3 | Sambit Sahu | [1] |