Diana Heckl

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2009

2 Diana Heckl, Jürgen Moormann: Operational control of service processes: modularization as precondition. SAC 2009: 239-244

2007

1 Diana Heckl, Jürgen Moormann: Matching Customer Processes with Business Processes of Banks: The Example of Small and Medium-Sized Enterprises as Bank Customers. BPM 2007: 112-124

	2009
2		Diana Heckl, Jürgen Moormann: Operational control of service processes: modularization as precondition. SAC 2009: 239-244
	2007
1		Diana Heckl, Jürgen Moormann: Matching Customer Processes with Business Processes of Banks: The Example of Small and Medium-Sized Enterprises as Bank Customers. BPM 2007: 112-124

Coauthor Index

1 Jürgen Moormann [1] [2]