Stefano Ierace
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2007
1
Elena Legnani
, Stefano Ierace,
Sergio Cavalieri
: Towards a Reference Model for After-Sales Service Processes.
APMS 2007
: 289-296
Coauthor Index
1
Sergio Cavalieri
[
1
]
2
Elena Legnani
[
1
]
Copyright ©
Fri Dec 11 16:01:56 2009 by
Michael Ley
(
ley@uni-trier.de
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