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 | 2007 | |
|---|---|---|
| 1 |      | Rita Lavikka, Riitta Smeds, Miia Jaatinen, Emmi Valkeapää: Coordinating the Service Process of Two Business Units towards a Joint Customer. APMS 2007: 111-119 |
| 1 | Rita Lavikka | [1] |
| 2 | Riitta Smeds | [1] |
| 3 | Emmi Valkeapää | [1] |