| 2009 | ||
|---|---|---|
| 1 | Jurjen Jansen, Sjoerd de Vries, Thea van der Geest, Rex Arendsen, Jan van Dijk: The State of Client-Centered Public Service Delivery in the Netherlands. EGOV 2009: 293-304 | |
| 1 | Rex Arendsen | [1] |
| 2 | Jan van Dijk | [1] |
| 3 | Thea van der Geest | [1] |
| 4 | Sjoerd de Vries | [1] |