Susan L. Keenan

	2005
3		Susan L. Keenan, Terri Simmons: CSDQ: A User-Centered Approach to Improving the Quality of Customer Support Data. IQ 2005
	2003
2		Thomas M. Graefe, Susan L. Keenan, Karen C. Bowen: Meeting the challenge of measuring return on investment for user centered development. CHI Extended Abstracts 2003: 860-861
	1999
1		Susan L. Keenan, H. Rex Hartson, Dennis G. Kafura, Robert S. Schulman: The Usability Problem Taxonomy: A Framework for Classification and Analysis. Empirical Software Engineering 4(1): 71-104 (1999)

Coauthor Index

1	Karen C. Bowen	[2]
2	Thomas M. Graefe	[2]
3	H. Rex Hartson	[1]
4	Dennis G. Kafura	[1]
5	Robert S. Schulman	[1]
6	Terri Simmons	[3]

Colors in the list of coauthors