 | 2009 |
|---|
| 5 |       | Willem Pieterson,
Bram Klievink,
Marijn Janssen:
Multi-channel management: putting it into practice.
D.GO 2009: 354-355 |
| 4 | | Bram Klievink,
Marijn Janssen:
Improving integrated service delivery: a simulation game.
D.GO 2009: 73-78 |
| 2008 |
|---|
| 3 | | Bram Klievink,
Marijn Janssen:
Stage models for creating joined-up government: from local to nation-wide integration.
DG.O 2008: 117-123 |
| 2 | | Bram Klievink,
Marijn Janssen,
Willem Pieterson,
Erwin Fielt:
Multi-channel management strategy and coordination: the next hurdle in customer-orientation.
DG.O 2008: 385-386 |
| 1 | | Marije Teerling,
Willem Pieterson,
Marijn Janssen,
Bram Klievink,
Koen Pauwels:
Multi-channel management workshop.
DG.O 2008: 458 |
