 | 2009 |
|---|
| 9 |       | Itay Gurvich,
Mor Armony,
Constantinos Maglaras:
Cross-Selling in a Call Center with a Heterogeneous Customer Population.
Operations Research 57(2): 299-313 (2009) |
| 2006 |
|---|
| 8 | | Constantinos Maglaras:
Revenue Management for a Multiclass Single-Server Queue via a Fluid Model Analysis.
Operations Research 54(5): 914-932 (2006) |
| 2005 |
|---|
| 7 | | Constantinos Maglaras,
Jan A. Van Mieghem:
Queueing systems with leadtime constraints: A fluid-model approach for admission and sequencing control.
European Journal of Operational Research 167(1): 179-207 (2005) |
| 6 | | Constantinos Maglaras,
Assaf J. Zeevi:
Pricing and Design of Differentiated Services: Approximate Analysis and Structural Insights.
Operations Research 53(2): 242-262 (2005) |
| 2004 |
|---|
| 5 | | Constantinos Maglaras,
Assaf J. Zeevi:
Diffusion Approximations for a Multiclass Markovian Service System with "Guaranteed" and "Best-Effort" Service Levels.
Math. Oper. Res. 29(4): 786-813 (2004) |
| 4 | | Mor Armony,
Constantinos Maglaras:
On Customer Contact Centers with a Call-Back Option: Customer Decisions, Routing Rules, and System Design.
Operations Research 52(2): 271-292 (2004) |
| 3 | | Mor Armony,
Constantinos Maglaras:
Contact Centers with a Call-Back Option and Real-Time Delay Information.
Operations Research 52(4): 527-545 (2004) |
| 2003 |
|---|
| 2 | | Constantinos Maglaras:
Continuous-Review Tracking Policies for Dynamic Control of Stochastic Networks.
Queueing Syst. 43(1-2): 43-80 (2003) |
| 1999 |
|---|
| 1 | | Constantinos Maglaras:
Dynamic scheduling in multiclass queueing networks: Stability under discrete-review policies.
Queueing Syst. 31(3-4): 171-206 (1999) |
