Katherine Miller

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1999

1 Katherine Miller, Vivek Bapat: Simulation of the call center environment for comparing competing call routing technologies for business case ROI projection (case study). Winter Simulation Conference 1999: 1694-1700

	1999
1		Katherine Miller, Vivek Bapat: Simulation of the call center environment for comparing competing call routing technologies for business case ROI projection (case study). Winter Simulation Conference 1999: 1694-1700

Coauthor Index

1 Vivek Bapat [1]