- CSB - MetaPress - Google - Bing - Yahoo
 | 2000 | |
|---|---|---|
| 3 |      | Michael Langer, Michael Nerb: Customer Service Management: An Information Model for Communication Services. USM 2000: 244-257 |
| 2 | | Michael Langer, Stefan Loidl, Michael Nerb: Customer Network Management im B-WiN. Praxis der Informationsverarbeitung und Kommunikation 23(4): (2000) |
| 1999 | ||
| 1 |  | Michael Langer, Stefan Loidl, Michael Nerb: Customer Service Management: Towards a Management Information Base for an IP Connectivity Service. ISCC 1999: 149-155 |
| 1 | Michael Langer | [1] [2] [3] |
| 2 | Stefan Loidl | [1] [2] |