Jacki O'Neill

	2009
11		Frédéric Roulland, Stefania Castellani, Ye Deng, Antonietta Grasso, Jacki O'Neill: Query Suggestion for On-Device Troubleshooting. INTERACT (2) 2009: 368-371
	2008
10		Jacki O'Neill, David Martin, Tommaso Colombino, Frédéric Roulland, Jutta Willamowski: Colour management is a socio-technical problem. CSCW 2008: 599-608
	2007
9		Frédéric Roulland, Aaron N. Kaplan, Stefania Castellani, Claude Roux, Antonietta Grasso, Karin Pettersson, Jacki O'Neill: Query Reformulation and Refinement Using NLP-Based Sentence Clustering. ECIR 2007: 210-221
8		Jacki O'Neill, David Martin, Tommaso Colombino, Jennifer Watts-Perotti, Mary Ann Sprague, Geoffrey J. Woolfe: Asymmetrical collaboration in print shop-customer relationships. ECSCW 2007: 231-250
7		David Martin, Jacki O'Neill, David Randall, Mark Rouncefield: How Can I Help You? Call Centres, Classification Work and Coordination. Computer Supported Cooperative Work 16(3): 231-264 (2007)
	2006
6		Andy Crabtree, Jacki O'Neill, Peter Tolmie, Stefania Castellani, Tommaso Colombino, Antonietta Grasso: The practical indispensability of articulation work to immediate and remote help-giving. CSCW 2006: 219-228
	2005
5		Stefania Castellani, Antonietta Grasso, Jacki O'Neill, Peter Tolmie: Total Cost of Ownership: Issues around Reducing Cost of Support in a Manufacturing Organization Case. CEC Workshops 2005: 122-130
4		Jacki O'Neill, Stefania Castellani, Antonietta Grasso, Frédéric Roulland, Peter Tolmie: Representations Can Be Good Enough. ECSCW 2005: 267-286
3		David Martin, Mark Rouncefield, Jacki O'Neill, Mark Hartswood, David Randall: Timing in the art of integration: 'that's how the bastille got stormed'. GROUP 2005: 313-322
2		Jacki O'Neill, Antonietta Grasso, Stefania Castellani, Peter Tolmie: Using Real-Life Troubleshooting Interactions to Inform Self-assistance Design. INTERACT 2005: 377-390
	2003
1		Jacki O'Neill, David Martin: Text chat in action. GROUP 2003: 40-49

Coauthor Index

1	Stefania Castellani	[2] [4] [5] [6] [9] [11]
2	Tommaso Colombino	[6] [8] [10]
3	Andy Crabtree	[6]
4	Ye Deng	[11]
5	Antonietta Grasso (Maria Antonietta Grasso)	[2] [4] [5] [6] [9] [11]
6	Mark Hartswood	[3]
7	Aaron N. Kaplan	[9]
8	David Martin	[1] [3] [7] [8] [10]
9	Karin Pettersson	[9]
10	David Randall	[3] [7]
11	Frédéric Roulland	[4] [9] [10] [11]
12	Mark Rouncefield	[3] [7]
13	Claude Roux	[9]
14	Mary Ann Sprague	[8]
15	Peter Tolmie	[2] [4] [5] [6]
16	Jennifer Watts-Perotti	[8]
17	Jutta Willamowski	[10]
18	Geoffrey J. Woolfe	[8]