 | 2009 |
|---|
| 11 |       | Marije Teerling,
Willem Pieterson:
Multi-channel marketing: an experiment on leading citizens to online public services.
D.GO 2009: 104-112 |
| 10 | | Willem Pieterson,
Bram Klievink,
Marijn Janssen:
Multi-channel management: putting it into practice.
D.GO 2009: 354-355 |
| 9 | | Willem Pieterson,
Marije Teerling:
Channel Integration in Governmental Service Delivery: The Effects on Citizen Behavior and Perceptions.
EGOV 2009: 222-233 |
| 8 | | Marije Teerling,
Willem Pieterson:
Government Multichannel Marketing: How to Seduce Citizens to the Web Channels?
HICSS 2009: 1-10 |
| 2008 |
|---|
| 7 | | Bram Klievink,
Marijn Janssen,
Willem Pieterson,
Erwin Fielt:
Multi-channel management strategy and coordination: the next hurdle in customer-orientation.
DG.O 2008: 385-386 |
| 6 | | Willem Pieterson,
Marije Teerling:
Citizen behavior in a multi-channel environment.
DG.O 2008: 387-388 |
| 5 | | Marije Teerling,
Willem Pieterson,
Marijn Janssen,
Bram Klievink,
Koen Pauwels:
Multi-channel management workshop.
DG.O 2008: 458 |
| 4 | | Willem Pieterson,
Marije Teerling,
Wolfgang Ebbers:
Channel Perceptions and Usage: Beyond Media Richness Factors.
EGOV 2008: 219-230 |
| 2007 |
|---|
| 3 | | Willem Pieterson,
Jan van Dijk:
Channel choice determinants; an exploration of the factors that determine the choice of a service channel in citizen initiated contacts.
DG.O 2007: 173-182 |
| 2 | | Jan van Dijk,
Willem Pieterson,
Alexander van Deursen,
Wolfgang Ebbers:
E-Services for Citizens: The Dutch Usage Case.
EGOV 2007: 155-166 |
| 2005 |
|---|
| 1 | | Willem Pieterson,
Wolfgang Ebbers,
Jan van Dijk:
The Opportunities and Barriers of User Profiling in the Public Sector.
EGOV 2005: 269-280 |
