| 2009 | ||
|---|---|---|
| 2 | Carlos André Reis Pinheiro, Markus Helfert: Mixing Scores from Artificial Neural Network and Social Network Analysis to Improve the Customer Loyalty. AINA Workshops 2009: 954-959 | |
| 1 | Carlos André Reis Pinheiro, Markus Helfert: Customer's Relationship Segmentation Driving the Predictive Modeling for Bad Debt Events. UMAP 2009: 319-324 | |
| 1 | Markus Helfert | [1] [2] |