| 2009 | ||
|---|---|---|
| 4 | Michel Wedel, Roland T. Rust, Tuck Siong Chung: Up close and personalized: a marketing view of recommendation systems. RecSys 2009: 3-4 | |
| 2006 | ||
| 3 | Roland T. Rust, Carol Miu: What academic research tells us about service. Commun. ACM 49(7): 49-54 (2006) | |
| 2005 | ||
| 2 | Roland T. Rust, P. K. Kannan, Anupama D. Ramachandran: E-Service: The Revenue Expansion Path to E-Commerce Profitability. Advances in Computers 64: 160-196 (2005) | |
| 2003 | ||
| 1 | Roland T. Rust, P. K. Kannan: E-service: a new paradigm for business in the electronic environment. Commun. ACM 46(6): 36-42 (2003) | |
| 1 | Tuck Siong Chung | [4] |
| 2 | P. K. Kannan | [1] [2] |
| 3 | Carol Miu | [3] |
| 4 | Anupama D. Ramachandran | [2] |
| 5 | Michel Wedel | [4] |