 | 2009 |
|---|
| 3 |       | Sridhar R. Papagari Sangareddy,
Sanjeev Jha,
Chen Ye,
Kevin C. Desouza:
Attaining superior complaint resolution.
Commun. ACM 52(10): 122-126 (2009) |
| 2008 |
|---|
| 2 | | Chen Ye,
Kevin C. Desouza,
Sridhar R. Papagari Sangareddy,
Sanjeev Jha:
Switching between consumer technologies.
Commun. ACM 51(10): 132-136 (2008) |
| 1 | | Chen Ye,
DongBack Seo,
Kevin C. Desouza,
Sridhar R. Papagari Sangareddy,
Sanjeev Jha:
Influences of IT substitutes and user experience on post-adoption user switching: An empirical investigation.
JASIST 59(13): 2115-2132 (2008) |
