| * | 2004 | |
|---|---|---|
| 3 | EE | John Saul: Moving from training to teaching. SIGUCCS 2004: 191-193 |
| 2 | EE | John Saul: Empowering staff: creation of a staff technology development center. SIGUCCS 2004: 76-78 |
| 2000 | ||
| 1 | John Saul, Betsy Black, Erik Larsson: Helpdesk.Drew.Edu: Home Growing a Helpdesk Solution Using Open-Source Technology. SIGUCCS 2000: 289-293 | |
| 1 | Betsy Black | [1] |
| 2 | Erik Larsson | [1] |