 | 2009 |
|---|
| 9 |       | Patricia Marcu,
Larisa Shwartz,
Genady Grabarnik,
David Loewenstern:
Managing Faults in the Service Delivery Process of Service Provider Coalitions.
IEEE SCC 2009: 65-72 |
| 2008 |
|---|
| 8 | | Genady Grabarnik,
Heiko Ludwig,
Larisa Shwartz:
Dynamic management of outsourced service processes' QoS in a service provider - service supplier environment.
BDIM 2008: 81-88 |
| 7 |  | David Loewenstern,
Larisa Shwartz:
IT Service Management of Using Heterogeneous, Dynamically Alterable Configuration Item Lifecycles.
ICEIS (3-1) 2008: 155-160 |
| 6 | | Christian Bartsch,
Larisa Shwartz,
Christopher Ward,
Genady Grabarnik,
Melissa J. Buco:
Decomposition of IT service processes and alternative service identification using ontologies.
NOMS 2008: 714-717 |
| 2007 |
|---|
| 5 | | Genady Grabarnik,
Heiko Ludwig,
Larisa Shwartz:
Management of Service Process QoS in a Service Provider - Service Supplier Environment.
CEC/EEE 2007: 543-550 |
| 4 | | Larisa Shwartz,
Naga Ayachitula,
Melissa J. Buco,
Genady Grabarnik,
Maheswaran Surendra,
Christopher Ward,
Steve Weinberger:
IT Service Provider's Multi-Customer and Multi-Tenant Environments.
CEC/EEE 2007: 559-566 |
| 3 | | Naga Ayachitula,
Melissa J. Buco,
Yixin Diao,
Maheswaran Surendra,
Raju Pavuluri,
Larisa Shwartz,
Christopher Ward:
IT service management automation - A hybrid methodology to integrate and orchestrate collaborative human centric and automation centric workflows.
IEEE SCC 2007: 574-581 |
| 2 | | Larisa Shwartz,
Naga Ayachitula,
Melissa J. Buco,
Maheswaran Surendra,
Christopher Ward,
Steve Weinberger:
Service Provider Considerations for IT Service Management.
Integrated Network Management 2007: 757-760 |
| 2005 |
|---|
| 1 | | Naga Ayachitula,
Shu-Ping Chang,
Larisa Shwartz,
Maheswaran Surendra:
Collaborative End-Point Service Modulation System (COSMOS).
WISE 2005: 660-668 |
