Jakita O. Thomas

	2009
5		Jakita O. Thomas, Yolanda A. Rankin, Neil Boyette: Self service technologies: eliminating pain points of traditional call centers. CHIMIT 2009
	2008
4		Kinnis Gosha, Jakita O. Thomas: Evaluating service-based software applications. ACM Southeast Regional Conference 2008: 74-76
3		Jakita O. Thomas, Lisa Kreeger: Unhelpful helpers: when scaffolding structures veil collaborative interactions. CHI Extended Abstracts 2008: 2583-2586
2		Kinnis Gosha, Jakita O. Thomas, Juan E. Gilbert: Exploring the Impact of Queue Management on Quality of Service for SMBs. IEEE SCC (2) 2008: 551-554
	2007
1		Melissa Cefkin, Jakita O. Thomas, Jeanette Blomberg: The implications of enterprise-wide pipeline management tools for organizational relations and exchanges. GROUP 2007: 61-68

Coauthor Index

1	Jeanette Blomberg	[1]
2	Neil Boyette	[5]
3	Melissa Cefkin	[1]
4	Juan E. Gilbert	[2]
5	Kinnis Gosha	[2] [4]
6	Lisa Kreeger	[3]
7	Yolanda A. Rankin	[5]

Colors in the list of coauthors