S. Wood
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2008
1
S. Wood,
Robert J. Howlett
: A Web-Based Customer Support Knowledge Base System.
KES (1) 2008
: 349-361
Coauthor Index
1
Robert J. Howlett
(Bob Howlett)
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Copyright ©
Mon Dec 21 17:44:35 2009 by
Michael Ley
(
ley@uni-trier.de
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